Customer Service Consultant

1 month ago


Heidelberg West, Australia EssilorLuxottica Group Full time

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more. 

As a Optical Customer Service Consultant in our Heidelberg West location you will learn about the optical industry, optics (such as different eye conditions) and optical dispensing. 

 

You will be trained to become one of our Customer Service Representatives who are the primary contact point for customer enquiries via inbound and outbound calls & emails, and are relied on by our customer for technical advice and product recommendations on different lens solutions. 

 

Our ideal candidate will have:

  • Optical Knowledge

  • 2 or more years’ experience in customer service, ideally within a call centre environment

  • Excellent interpersonal and communication (both written and verbal) skills

  • Strong computer literacy, including navigating ordering systems and tools

  • High attention to detail

 

About You

  • Interest in pursuing a career in the optical industry

  • Highly organised, and able to manage multiple tasks simultaneously

  • Reliable, punctual, proactive and enthusiastic

 

If you can see yourself having a great career in the Optical Industry, we'd love to hear from you.

To be considered for this opportunity, please click apply and send your cover letter and resume today.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.



  • Heidelberg West, Australia EssilorLuxottica Full time

    We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address...


  • West Melbourne, Australia HAYS Full time

    Customer Service | Altona location I PT temp contract with view for extension | $33.75 ph + super | ASAP start **Your new company** Hays are proud to continue our partnership with an internationally renowned automotive company. Located in the Western suburbs of Melbourne, they are currently seeking a motivated and positive customer service professional to...


  • Heidelberg West, Australia Australian Task Force Pty Ltd Full time

    Australian Workforce is a leading national recruitment company. We are looking for** Customer Service Administrators (Call Center) x 6 in Heidelberg West Victoria** to start ASAP **Working hours**: Monday to Friday 9am - 5pm **ROLES & RESPONSIBILITIES**: - Job is to make outbound calls on behalf of a 'Financial Company'. - Workers will be fully trained...


  • Heidelberg West, Australia Australian Task Force Pty Ltd Full time

    Australian Workforce is a leading national recruitment company. We are looking for** Six (6) Customer Service Administrators in Heidelberg West Victoria** to start ASAP **Working hours**: Monday to Friday 9am - 5pm **ROLES & RESPONSIBILITIES**: - Job is to make outbound calls on behalf of a 'Financial Company'. - Workers will be fully trained and do not...


  • Airport West, Australia Telstra Full time

    Employment Type Permanent Closing Date 22 Apr 2024 11:59pm Job Title Telstra Retail: Customer Service & Sales Consultant Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...


  • West Perth, Australia IPA Personnel Services Full time

    We are seeking a highly motivated and talented Sales and Service Consultants to join our client on a permanent basis. This full-time position is ideal for Aboriginal and Torres Strait Islander applicants looking to start a career with one of Australia and New Zealand's largest insurance companies. **_Suitably experienced Indigenous Australians are strongly...


  • West Perth, Australia IPA Personnel Services Full time

    **We are seeking a highly motivated and talented Sales and Service Consultants to join our client on a permanent basis. This full-time position is ideal for Aboriginal and Torres Strait Islander applicants looking to start a career with one of Australia and New Zealand's largest insurance companies.** - **Suitably experienced Indigenous Australians are...

  • Customer Service

    1 month ago


    Airport West, Australia Veritas Recruitment Pty Ltd Full time

    **Work Type**: - Permanent - Full Time**Work Mode**: - On-site**Industry**: - Call Centre & Customer Service**Location**: - Airport West - Victoria**Salary**: $50,000.00 - $55,000.00 Yearly **Reference**: - BH-26082**The Company** Our client is a leading distributor of some the world’s most exciting appliance brands and electrical products. They...

  • Vocational Consultant

    4 weeks ago


    Heidelberg, Australia Austin Health Full time

    Permanent Part Time - 0.4 FTE - Based at Royal Talbot Rehabilitation Centre Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the North East of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our purpose, which is to...


  • West End, Australia SilverChef Full time

    **Introduction**: Do you have a passion for delivering outstanding customer service? Are you solutions-focused and always striving to support customers? Then we’d like to hear from you! At SilverChef, we know work-life balance means something different to everyone. Our team is available Monday to Friday between 7am - 5pm, but that doesn't mean you have...


  • Heidelberg West, Australia HMPS Full time

    **Introduction**: This role involves delivering a variety of field services to HMPS and Propac customers including servicing, repairs, installations, commissioning, training, and equipment modifications. **Description**: **As a Service Technician, you will**: - Perform routine maintenance and scheduled repairs as per established schedules, primarily on...


  • West Perth, Australia For Health Group Full time

    The Company Logic Health exist to deliver dedicated and customised occupational healthcare solutions to customers to mitigate risk, which we believe is good for people and logical for business. Logic Health are a national provider of pre-employment medicals and onsite injury prevention programs with occupational health clinics located in both metro and...


  • Heidelberg West, Australia SICK Pty Ltd Full time

    The Service Technician is to support all direct and indirect revenue generating activities; contribute towards the growth of Safety Service / System business, Services and Customer Project Management Service offerings by way of providing the required Service / Systems design, installation and commissioning. The role involves supporting service, engineering,...


  • West Perth, Australia TELCO SERVICES AUSTRALIA PTY LTD Full time

    **Company Description** TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.We’re a purpose driven business and our mission is clear. We endeavour to create experiences that...


  • West Perth, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally. We’re a purpose driven business and our mission is clear. We endeavour to create experiences that...


  • Heidelberg West, Australia DIB Audio Visual Full time

    Are you a reputable subcontractor agency specializing in providing top-tier AV technicians? As we scale up our workforce, we're seeking professional partners like you to ensure quality services for our clients. Located in Heidelberg West, DIB Australia was established in 1999 and specialises in the design, supply and install of custom AV DIB specialises in...


  • Airport West, Australia Capture Recruitment Full time

    Are you tech-savvy, detail-oriented, and ambitious? Our client is seeking an enthusiastic Customer Service Administrator to join their team at their Airport West location. As a Customer Service Administrator, you will play a vital role in ensuring smooth operations within the logistics department. Your responsibilities will include managing customer...


  • West Lakes, Australia BankSA Full time

    **Join a supportive team in our West Lakes Branch**: - **Permanent Part Time position (33.5 hours per week)**: - **Customer service role working with the local community** **How will I help?** You’ll be the face of BankSA - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs...


  • South West Sydney, Australia Sarina Russo Full time

    We are currently looking for a full time Industry Consultant to join our team working in **Sydney.** **Part of your duties you will be required to**: - Build relationships with employers, apprentices & other stakeholders - Increase awareness of the Australian Apprenticeship program - Engage and support employers and Apprentices - Increase completion rates...


  • West End, Australia Humanology Full time

    Perm. part-time position (25-35 hours pw) + growth & development opportunities - Thrive in a fun, supportive team & work with Australia’s best photographers! - Join an industry leader & work in Brisbane’s bustling & vibrant West End! Industry leader, Elite Photos, currently has a fantastic opportunity for a part-time Customer Service/Administrator to...