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Field Service Team Manager, Sydney

2 months ago

HuntingwoodSydney, Australia Alfa Laval Full time

Field Service Team Manager – Sydney (Huntingwood), NSW or Melbourne (Westmeadows) VIC
 

We are looking for a highly skilled and experienced candidate to become a Field Service Team Manager.

The successful candidate will be responsible for leading a team of competent FSE’s including day-to-day coordination and operations, ensuring service excellence, and provide strong safety culture to the team and driving the team towards achieving and exceeding their goals.

Location & Travel

This role could be situated in either of our offices in Huntingwood Sydney or Westmeadows Melbourne, however, country wide travel to support the team will be required.

Key Responsibilities:

  • Secure a strong QHSE culture within the team​.
  • Lead and manage the team giving the direction and ensuring that they are performing with a strong​ customer orientated mindset​.
  • Develop, motivate, and coach direct reports and secure a proper competence development by driving internal and external trainings.
  • Manage basic performance issues within the team appropriately and quickly​. Ensure that FSE’s with the correct skills utilized for relevant jobs​.
  • Conduct FSE’s employee reviews, include competence profile and skills matrix updates​ and performance development plans when it is required.
  • Ensure effective communication with customers on job planning and coordination of jobs with the team.​
  • Ensure that the team are equipped with the right tools, PPE and conduct frequent audit on FSE’s UTE and tools condition.
  • Ensure FSE tools are calibrated and documented.
  • Collaborate with sales team and Service Operation management in service transformation initiatives.
  • Cost effective management of team aligned with the approved budget for operation.

Your qualifications and experience:

  • Education background in Business / Engineering is preferred.
  • Strong background in technical service delivery.
  • 5 -10 year work experience in Service / Technical operations preferably in an MNC.
  • Experience in leading and coordinating skilled Engineers / technicians.
  • Demonstrated leadership skills, with the ability to motivate and engage a team.
  • Excellent analytical skill & problem-solving abilities in high-pressure situations.
  • Sound knowledge in Microsoft & ERP / CRM tools.
  • Strong communication and interpersonal skills, with the ability to collaborate across departments and effectively communicate with customers.
  • Ideal candidate should possess an Australian Citizenship or Permanent residence.


What we offer:

  • Appropriate remuneration package.
  • Secure job in an international company.
  • Friendly work environment where you can thrive and develop your skills and Career opportunities.
  • Training and continuous development opportunities

If you are passionate about delivering exceptional managing and leading a team of Field Service Engineers to achieve outstanding results, we encourage you to apply.

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