Travel Systems Team Leader

1 month ago


Queensland, Australia Flight Centre Alumni Full time

 

We are looking for a Travel System Support Officer to join in the team in Broadbeach

Ignite Travel Group is an award-winning travel company (NTIA Most Outstanding Online Travel Agency 2022), and Australia’s largest travel advertiser, delivering incredible holidays and trailblazing win-win-win models for our people, customers, and business partners.

In this role, the Travel System Support Officer will be supporting our Manila-based load team and the travel management systems critical to our operations. Responsibilities will involve regular collaboration with sales consultants, product teams, external product/content loaders, and system developers to ensure efficient management of system functionality, product offerings, and customer-facing aspects.

The successful candidate will provide comprehensive support for all operations related to our travel systems, which are utilized for selling omni-channel products (Travel Centre, Online, and Wholesale). 

 

A day in the life...

  • Lead and manage the travel system support team and product load team, ensuring adherence to priorities, policies, procedures, key performance metrics, and required standards
  • Oversee and manage travel management systems, including performance, configuration, security, updates, support, and maintenance
  • Provide technical assistance and undertake technical project roles as required
  • Serve as an escalation point for support for all travel systems used by the company
  • Manage service desk tickets, prioritizing systematically to minimize backlog and ensure operational efficiency
  • Guide employees in understanding and utilizing the travel system effectively
  • Conduct training sessions and workshops for employees to familiarize them with travel management systems.
  • Maintain and develop excellent working relationships with key suppliers in a professional manner
  • Oversee, support, and prioritize product load requests/entries made by our product teams
  • Perform and/or ensure quality testing and associated processes for all contracts and products loaded across our travel-related systems
  • Oversee the performance, priorities, and staffing requirements of our product load team base in Manila
  • Ensure all documentation relating to travel systems is kept up to date

 

Who you are...

  • Ability and experience leading technical support teams
  • Ability to oversee team members located overseas
  • Proficient knowledge and experience in travel booking platforms and relevant software applications
  • Proven experience in managing travel systems or related technical support roles
  • Familiarity with travel policies and industry best practices
  • Knowledge of data analysis and reporting tools is a plus
  • Excellent problem-solving, analytical, and evaluative skills
  • Excellent verbal and written communication skills
  • Ability to multitask, prioritize, and work under pressure
  • Strong stakeholder management, with the ability to build and maintain relationships
  • Customer-oriented attitude with a focus on delivering high-quality service

 

Your awesome extras...

 

  • Flexible working opportunities
  • Ongoing brain power-ups and skill sharpening, plus occasional escapes to bucket list destinations
  • Catapult your career across a network of brands and businesses in an evolving industry
  • Say no to full price Nab discounts on travel and more thanks to our sweet rewards program
  • Access to industry leading health and well - being programs and financial advisors
  • Set up shop in a swanky beachfront office in Broadbeach, with a golden ticket to public transport and parking perks
  • Enjoy social events to promote networking, celebration of wins, and sometimes just for fun
  • Take volunteer leave as part of giving back to the local community
 


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