Digital Operations Analyst

Found in: beBee S AU - 2 weeks ago

Queensland, Australia Flight Centre Alumni Full time

In this role your primary objective will be to devise and execute business strategies aimed at maximizing platform efficiency. Your duties will encompass pinpointing procedural and technical deficiencies and devising remedial strategies. You will collaborate closely with product managers and technology management, ensuring alignment with both immediate and future business objectives. You will play a vital role within the PM&E (Product Management & Engineering) domain, requiring keen attention to incident management, production oversight, alert systems, stakeholder liaison, compliance, change control, and release management.

 

Key Responsibilities…

  • Focus on reporting, metrics, and observability
  • Maintaining system integrity, security, and quality service standards
  • Preparing reports through data collection, analysis, and summarisation
  • Improving and documenting workflow for platform releases
  • Analysing customer feedback in real-time and collaborating with various teams to ensure continuous platform enhancement

 

Who you are…

  • 3-5 years experience in similar role
  • Proficiency in technical and non-technical documentation
  • Strong business analysis skills
  • Experience in travel industry, especially air and hotels
  • Familiarity with Agile methodology and security best practices

 

What you'll enjoy:
  • Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
  • Development: individualised Learning & Development pathway options
  • Exclusive Staff Discounts: accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
  • Travel Discounts: including family and friends - flights, hotels, tours, cruises, travel insurance and more
  • Flexibility: Monday to Friday week, business hours with flexible/hybrid options
  • Brightness of Future: career opportunities in a network of brands and businesses across the globe - we promote from within  
  • Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to 24/7 internal gym
  • Mental Health: support and Employee Assistance Program for staff and family
  • Social: regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Lisbon in 2024)  
  • Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
  • Sustainability: the protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

 

We value you

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you  

Irreverence. Ownership. Egalitarianism.  

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