Duty Manager

Found in: beBee S AU - 3 weeks ago

Alice Springs, Australia DoubleTree by Hilton Hotel Alice Springs Full time
Description

A Food and Beverage Duty Manager is responsible for managing all Food and  Beverage operations in the hotel to deliver an excellent Guest and Member experience while optimising sales, evaluating performance, and ensuring staffing levels meet demand.

What will I be doing?

As a Food and Beverage Duty Manager, you are responsible for running of all  F&B operations  and events in the hotel to deliver an excellent Guest and Member experience. A Food and Beverage Duty  Manager will also be required to optimise sales and ensure staffing levels meet demand. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Assist in Managing all F&B daily operations /Banquets/Events
  • Maintain exceptional levels of customer service
  • Evaluate guest satisfaction levels with a focus on continuous improvement
  • Propose ideas to build the range and quality of Conference and Banqueting operations
  • Optimise sales and contain costs, identifying any areas for action
  • Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
  • Ensure staffing levels meet business demands
  • Ensure training is carried out on an ongoing basis
  • Ensure communication meetings are conducted and post-meeting minutes generated
  • Manage staff performance issues in compliance with company policies and procedures
  • Recruit, manage, train and develop the  team
  • Comply with hotel security, fire regulations and all health and safety legislation RequirementsWhat are we looking for?

    A Banquet Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    • Strong knowledge of hotel/leisure/service sector
    • Record of success in Conference and Banqueting operations, specifically the ability to deliver profit, control costs, and build customer loyalty
    • Exceptional communication skills
    • Exceptional leadership skills to create a winning team
    • Conference and Banqueting Operations experience in a managerial position in hotel/Events Centre

      It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

      • Degree or diploma in Hotel Management or equivalent
      • Passion for delivering exceptional levels of guest service

        What will it be like to work for Hilton?

        Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all

        Source: Hospitality Online

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