Office Patient Assistant

Position Title: Office Patient Assistant (level 2)
Reports to (position): Dialysis Clinic Manager

Primary purpose of the role:

To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner. To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care.

Key Responsibilities
General Administration

Answer the switchboard in a courteous and professional manner. Liaise with patients and their families in a compassionate manner. Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation. Responsible for petty cash dispersal and reconciliation. Responsible for maintaining the levels of and ordering general office supplies. Provides assistance with the quality improvement program. Book ambulance transport for patients if required by the clinic. Liaise with Doctors in booking patient appointments if required by the clinic.

Other duties and responsibilities as assigned.
Billing Administration

To admit and discharge patients within a centralized billing system. To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system. To conduct eligibility checks on all new patients with their Private Health Fund. Prepare invoices and credit notes in relation to revenue generation. Prepare and collate all required supporting documentation required to accompany invoices. Undertake banking procedures for all cheque and cash payments. Prepare and maintain an accurate record management system of all patient records. Prepare and maintain reconciliation records. Forward ISIS data to State related Health Commission on a monthly basis. Forward HCP data to Private Health Funds on a monthly basis. Assisting other clinics entering billing as required. Assisting the Operations Manager in billing trouble shooting with clinics. Career with a purposeWe offer an opportunity to create and deliver treatments that save and change lives for the better. We’ll support your ongoing development. And you’ll be part of a dedicated team of people who inspire each other to create the best possible healthcare outcomes each and every day. Inclusion and diversityJoining Fresenius Medical Care means becoming part of a team that values diversity. We embrace the wealth of different backgrounds, cultures, experiences and opinions that make up our workforce and strive to create an inclusive atmosphere in which all our employees feel valued. StabilityDeveloping innovative products and continuously improving our renal therapies made us the clear market leader in the production of hemodialysis machines, with sustainable, profitable growth . This position provides our 125000 employees with the stability and security they need to help improve the lives of our patients. Learning and developmentWe offer participation in programs at world-class business schools, leadership development, regular training for our nurses, health care professionals and manufacturing staff and digital access to high-quality educational content for all employees worldwide 24/7. Local benefitsOur employees enjoy both local and global opportunities for growth and personal fulfilment. We offer local benefits designed to suit the requirements of the respective country and place of work to create ideal conditions everywhere. Work-life balanceWe want to empower people to deliver better care. Therefore, we promote a better work-life balance through flexible working hours, part-time models, the possibility to work from home, and more.

---