Sales Support Agent
2 days ago
The Candidate
We are currently looking for a Sales Support Agent to join their Wollongong CBD head office team. The ideal candidate will deliver an exceptional customer service experience to clients in a complex regulatory environment and work collaboratively with the development team and other colleagues within the business. We are looking for an enthusiastic and outgoing individual with ambition to grow their role. The right person for this job will be capable of delivering a high level of customer support, be hungry to learn the industry and be the type of person who will pick up the phone and engage with anyone.
The Role
Based in Wollongong, you will be a valuable member of a close-knit team, reporting directly to the Customer Support Manager. Your responsibilities will include handling/redirecting all incoming calls as required and concentrating on new client on boarding. In this role you will be the first point of call for sales support and training as required, as well as making outbound contact with potential clients and network partners to grow the client base.
Duties and responsibilities include but not limited to:
â Acting as the primary contact via the support ticketing system, live website chat, phone and email, ensuring that all emails receive courteous and informative responses within a specified time frame.
â Guide new clients through the on boarding process to ensure they understand how to use the product effectively.
â Engaging with the existing and potential customer bases to contribute to the prolonged growth of the company.
â Manage competing priorities using multiple systems, with a strong attention to detail.
â Manage a dynamic, efficient Kanban and CRM system to ensure the timely completion and follow-up of all tasks, adhering to the time limits required by the company to ensure the highest level of customer satisfaction.
â Managing the customer renewal process, including managing subscriptions, invoicing and reminders.
â Evaluating new client data and implementing it into new applications.
â Testing new development items in line with the company's testing guidelines.
Your Skills & Experience
We are looking for an enthusiastic team player with a proactive approach and eagerness to learn.
Essential:
â Proven experience in a customer service or administration role (2+ years).
â Excellent communication skills.
â Capacity to meet individual KPIs.
â Strong attention to detail and ability to multi-task.
â High self-motivation coupled with a positive can-do attitude.
â Competent with the Microsoft Office applications.
Would be great to have, but not essential:
â Aviation experience/knowledge.
â Completed Tertiary Education.
â Experience working with a SaaS company.
What's on Offer
â An extensive training and mentoring program.
â Career progression opportunities and educational development.
â Supportive, positive working environment.
â Working with new high-tech equipment.
â Access to company incentives (EG. Drones, Cameras, Hardware).
â Annual Salary and Bonus Review.
â Annual interstate trips
â Relocation expenses: Up to $5k for the successful candidate.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
skills
sales, Finance, Relationship, Development, Luxury, Tech, Technology, Aviation
qualifications
- No qualification needed
education
Secondary School/High School
-
Associate Sales Agent
1 week ago
Wollongong, New South Wales, Australia Gough Recruitment Full timeAmazing Opportunity to work alongside 1 of the Top Sales Agents in the Area Hit the Ground Running, Name on boards kickstart your career Great Team Culture, Directors & Management for SupportPure sales-based role working for a successful team in WollongongProgress into a stand-alone agentBase salary plus commissionsThe ClientExclusive to Gough Recruitment,...
-
Sales Support Agent
2 days ago
Wollongong, New South Wales, Australia Randstad Australia Full timeOur client is a leading Software as a Service (SaaS) provider in the aviation industry, specialising in Remotely Piloted Aircraft (Drones) and Aerodrome operations. This is an exciting opportunity to join Australia's leading aviation compliance and risk management software company that provides innovative solutions tailored to meet the diverse needs of their...
-
Senior Client Support Agent
1 week ago
Wollongong, New South Wales, Australia Randstad Full timeOur ClientOur client operates in the aviation industry as a Software as a Service (SaaS) provider, specializing in Remotely Piloted Aircraft (Drones) and Aerodrome operations. They are a key player in Australia, offering innovative solutions tailored to their clients' needs. The company, based in Australia, is driven by an energetic and innovative board of...
-
Senior Client Support Agent
4 weeks ago
Wollongong, Australia Randstad Australia Full timeOur ClientOur client is a leading Software as a Service (SaaS) provider in the aviation industry, specialising in RemotelyPiloted Aircraft (Drones) and Aerodrome operations. This is an exciting opportunity to join Australiaâs leadingaviation compliance and risk management software company that provides innovative solutions tailored tomeet the diverse...
-
Senior Client Support Agent
4 weeks ago
Wollongong, Australia Randstad Australia Full timeOur ClientOur client is a leading Software as a Service (SaaS) provider in the aviation industry, specialising in RemotelyPiloted Aircraft (Drones) and Aerodrome operations. This is an exciting opportunity to join Australiaâs leadingaviation compliance and risk management software company that provides innovative solutions tailored tomeet the diverse...
-
Senior Client Support Agent
4 weeks ago
Wollongong, Australia Randstad Full timeOur ClientOur client is a leading Software as a Service (SaaS) provider in the aviation industry, specialising in RemotelyPiloted Aircraft (Drones) and Aerodrome operations. This is an exciting opportunity to join Australia’s leadingaviation compliance and risk management software company that provides innovative solutions tailored tomeet the diverse needs...
-
Senior Client Support Agent
4 weeks ago
Wollongong, New South Wales, Australia Randstad Australia Full timeOur ClientOur client is a leading Software as a Service (SaaS) provider in the aviation industry, specialising in RemotelyPiloted Aircraft (Drones) and Aerodrome operations. This is an exciting opportunity to join Australia's leadingaviation compliance and risk management software company that provides innovative solutions tailored tomeet the diverse needs...
-
Senior Client Support Agent
1 week ago
Wollongong, New South Wales, Australia Randstad Australia Full timeOur ClientOur client is a leading Software as a Service (SaaS) provider in the aviation industry, specialising in RemotelyPiloted Aircraft (Drones) and Aerodrome operations. This is an exciting opportunity to join Australia's leadingaviation compliance and risk management software company that provides innovative solutions tailored tomeet the diverse needs...
-
Senior Client Support Agent
4 weeks ago
Wollongong, New South Wales, Australia Randstad Australia Full timeOur ClientOur client is a leading Software as a Service (SaaS) provider in the aviation industry, specialising in RemotelyPiloted Aircraft (Drones) and Aerodrome operations. This is an exciting opportunity to join Australia's leadingaviation compliance and risk management software company that provides innovative solutions tailored tomeet the diverse needs...
-
Sales Associate to Director
1 week ago
Wollongong, New South Wales, Australia Gough Recruitment AU Full timeAmazing Opportunity to collaborate with a Top Sales AgentKickstart your career with Name on boardsGreat Team Culture with Supportive Directors & ManagementExciting sales role within a successful team in WollongongElevate to a stand-alone agentBase salary with commissionsExclusive opportunity via Gough Recruitment to work with a supportive agency in...
-
Client Support Agent
1 week ago
Wollongong, New South Wales, Australia Randstad Australia Full timeOur Client Our client is a top Software as a Service (SaaS) provider in the aviation sector, specialized in Remotely Piloted Aircraft (Drones) and Aerodrome operations. An exciting chance to join the leading aviation compliance and risk management software company in Australia, offering innovative solutions tailored to their clients' needs. This Australian...
-
Client Support Agent
1 month ago
Wollongong, New South Wales, Australia Randstad Australia Full timeOur Client Our client is a top Software as a Service (SaaS) provider in the aviation sector, specialized in Remotely Piloted Aircraft (Drones) and Aerodrome operations. An exciting chance to join the leading aviation compliance and risk management software company in Australia, offering innovative solutions tailored to their clients' needs. This Australian...
-
Client Support Agent
4 weeks ago
Wollongong, Australia Randstad Australia Full timeOur ClientOur client is a leading Software as a Service (SaaS) provider in the aviation industry, specialising in RemotelyPiloted Aircraft (Drones) and Aerodrome operations. This is an exciting opportunity to join Australiaâs leadingaviation compliance and risk management software company that provides innovative solutions tailored tomeet the diverse...
-
Client Support Agent
3 months ago
Wollongong, Australia Randstad Australia Full timeOur ClientOur client is a leading Software as a Service (SaaS) provider in the aviation industry, specialising in RemotelyPiloted Aircraft (Drones) and Aerodrome operations. This is an exciting opportunity to join Australiaâs leadingaviation compliance and risk management software company that provides innovative solutions tailored tomeet the diverse...
-
Client Support Agent
2 months ago
Wollongong, Australia Randstad Full timeOur ClientOur client is a leading Software as a Service (SaaS) provider in the aviation industry, specialising in RemotelyPiloted Aircraft (Drones) and Aerodrome operations. This is an exciting opportunity to join Australia’s leadingaviation compliance and risk management software company that provides innovative solutions tailored tomeet the diverse needs...
-
Senior Client Support Agent
4 weeks ago
Wollongong, New South Wales, Australia Randstad Australia Full timeOur ClientOur client is a leading Software as a Service (SaaS) provider in the aviation industry, specializing in Remotely Piloted Aircraft (Drones) and Aerodrome operations. This is a fantastic opportunity to be part of Australia's top aviation compliance and risk management software company that offers innovative solutions tailored to meet the unique needs...
-
Senior Client Support Agent
1 month ago
Wollongong, New South Wales, Australia Randstad Australia Full timeOur ClientOur client is a leading Software as a Service (SaaS) provider in the aviation industry, specializing in Remotely Piloted Aircraft (Drones) and Aerodrome operations. This is a fantastic opportunity to be part of Australia's top aviation compliance and risk management software company that offers innovative solutions tailored to meet the unique needs...
-
Senior Client Support Agent
1 month ago
Wollongong, Australia Randstad Full timeOur ClientOur client is a leading Software as a Service (SaaS) provider in the aviation industry, specialising in RemotelyPiloted Aircraft (Drones) and Aerodrome operations. This is an exciting opportunity to join Australia’s leadingaviation compliance and risk management software company that provides innovative solutions tailored tomeet the diverse needs...
-
Sales Administrator
2 weeks ago
Wollongong, Australia Gough Recruitment Full timeGreat Salary + Commissions - Excellent Team Culture, Branding & Potential This is a well-known real estate business focusing on the areas around Wollongong & the Northern parts of Corrimal, Bellambi & Bulli. This is a Director with over 15 years of experience, with a long list of properties currently up for Auction he is seeking a motivated sales...
-
Sales Associate To Director
1 week ago
Wollongong City Council, Australia Goughrecruitment Full timePure sales-based role working for a successful team in WollongongProgress into a stand-alone agentBase salary plus commissions The Client Exclusive to Gough Recruitment, this is an exciting opportunity for an experienced Sales Agent or Associate Agent to work one on one with a supportive & professional agency in the heart of Wollongong.The Best Parts You...
