Customer Success Manager, Enterprise

Found in: beBee S AU - 2 weeks ago

Sydney, Australia Procore Full time

Job Description

We are currently seeking a Enterprise Customer Success Manager who will cover our clients in Australia and New Zealand. Your primary responsibility will be to ensure the retention and growth of these clients. Acting as a bridge between our Sales team and customers, you will implement best practices and solutions to help our clients derive value from Procore and achieve their business objectives.

As a successful Enterprise Customer Success Manager, you’ll use your consultative mindset to leverage Procore’s technology within the industries we serve. You’ll be instrumental in creating long-lasting partnerships and delivering clear, tangible value through your own expertise and leveraging cross functional peers and resources.You’ll leverage your commercial experience to enable customers to leverage the maximum from Procore leading to growth through proactively identifying upsell and cross sell opportunities. You will encompass Procore’s values of Openness, Optimism, and Ownership. This role will be positioned to support one of our assigned verticals of our Enterprise accounts.

This position is based in Sydney and reports to the Manager of Customer Success. If you are interested, we encourage you to apply immediately and become part of our team 

What you’ll do:

  • Foster trust and build meaningful relationships with key stakeholders and Executives to gain a deep understanding of customers' business goals
  • Grow our customer partnerships through providing world class customer service and solving strategic customer problems
  • Conduct business reviews, on-site meetings, and develop success plans that align with customers' business objectives, ensuring they recognize the value Procore brings to their organization
  • Proactively identify cross-sell and upsell opportunities by expanding your network, comprehending customer needs, and aligning them with their objectives.
  • Work collaboratively with internal teams to implement customer success plans, forecast risks, reduce churn, boost customer engagement, and generate growth opportunities within your portfolio
  • Stay informed about customer needs, industry trends, market activities, and competitors to identify product requirements or new offerings for the ANZ market
  • Share our culture story by proactively attending a variety of Procore internal and external events
  • Represent the voice of your customers within Procore, advocating for their needs and experiences to raise awareness and drive improvements
  • Collaborate with other CSMs globally to help unify our teams and build a strong culture
  • Lead and inspire your peers to surpass objectives, champion transformative changes, and contribute to Procore's global expansion
  • 10-15% travel to client sites, industry events and more

What we’re looking for:

  • Ideally 5-10 years of sales or account management experience
  • Having previous experience in post-sale activities is essential
  • Proven track record of effectively managing software client services, with a history of renewing and expanding contracts valued in the seven-figure range.
  • Comfortable working independently and possessing a proactive, self-starting mindset, capable of taking the lead in managing our portfolio of new and existing customers.
  • Leader who’s looking to take their next step in Customer Success with aspirations to collaborate globally and drive process locally
  • Strong empathy towards customers, coupled with a passion for driving revenue and fostering growth.
  • In-depth understanding of the key drivers in recurring revenue business models.
  • History of servicing large, complex organizations with demonstrated ownership of all aspects of a market segment
  • Goal and results-oriented, with an optimistic, smart, and value-added mindset, demonstrating proactive adaptability to change.
  • Successful candidates possess innovation, persuasion, creativity, and a genuine curiosity in understanding their customers' businesses.

  In order to distinguish yourself, you would come with :

  • Experience related to Top ENR construction and/or Fortune 500/ ASX 50 is preferred
  • Prior successful work experience in a startup/ scale up environment
  • A combination of pre and post sales experience

Additional Information

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

  • Customer Success Manager, Enterprise

    4 days ago

    Sydney, Australia Procore Technologies Full time

    We are currently seeking a **Enterprise Customer Success Manager** who will cover our clients in Australia and New Zealand. Your primary responsibility will be to ensure the retention and growth of these clients. Acting as a bridge between our Sales team and customers, you will implement best practices and solutions to help our clients derive value from...

  • Customer Success Manager, Enterprise

    Found in: Talent AU C2 - 3 weeks ago

    Sydney, Australia Procore Technologies Full time

    Job DescriptionWe are currently seeking a Enterprise Customer Success Manager who will cover our clients in Australia and New Zealand. Your primary responsibility will be to ensure the retention and growth of these clients. Acting as a bridge between our Sales team and customers, you will implement best practices and solutions to help our clients derive...

  • Customer Success Specialist

    Found in: Talent AU C2 - 3 weeks ago

    Sydney, Australia Vontier Full time

    JOB DESCRIPTION . If you're passionate about customer success and thrive in a dynamic, fast-paced environment, we want to hear from you! Join us at Teletrac Navman and be part of a team that's driving innovation and making a real difference for our customers. As a Customer Success Specialist at Teletrac Navman, you'll be at the forefront of ensuring...

  • Customer Success Manager

    2 days ago

    North Sydney, Australia Onset Full time

    Flexible working arrangements - Competitive salary - Cutting edge technology Industries spanning banking, healthcare, tele-medicine, government, and financial services have encountered challenges, yet they've embraced cutting-edge AI technology with a human-first approach to enhance their business processes. This technology has gained recognition and...

  • Customer Success Manager

    6 days ago

    Sydney, Australia BOARD International SA Full time

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Customer Success Manager

    4 days ago

    Sydney, Australia Protecht Group Full time

    **_Custo_**_mer Success Account Manager _** Keen to make an impact? Protecht is redefining the way the world thinks about risk. Our cloud-based SaaS platform - Protecht.ERM - is what makes us really stand out. It’s one of the most comprehensive, flexible, and dynamic risk management solutions available today. **Join us at Protecht!** This is a key...

  • Senior Customer Success Manager

    Found in: Talent AU C2 - 5 days ago

    Sydney, Australia Amplitude Full time

    Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. More than 2,300 customers, including Atlassian, Jersey Mike’s, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they...

  • Customer Success Account Manager

    Found in: Talent AU C2 - 2 weeks ago

    Sydney, Australia Microsoft Full time

    OverviewMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone...

  • Customer Success Manager

    4 days ago

    Sydney, Australia SG Consulting Limited Full time

    SG Consulting is an IT consulting firm based in New Zealand, Australia, and India and the business leaders come to us when they want enduring results. We find value across boundaries, develop insights to act on, and energize teams to sustain success. We are looking for a **CSM (Customer Success manager)/Program Director** for one of our clients in Sydney,...

  • Customer Success Manager

    16 hours ago

    North Sydney, Australia Tenable Full time

    **Who is Tenable?** Tenable® is the Exposure Management company. 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 60 percent of the Fortune 500, 40 percent of the Global 2000, and large government agencies. Come be part of our journey! **What makes Tenable such a great place to...

  • Principal Customer Success Manager

    Found in: Talent AU C2 - 6 days ago

    Sydney, Australia Intuit Full time

    Company Overview Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find...

  • Customer Success Manager, Apac

    4 days ago

    Sydney, Australia Pexip Full time

    At Pexip, one of our ambitions is to ensure we provide the highest level of customer satisfaction and engagement, and the Customer Success Manager role will be responsible for directly managing the revenue growth for an aligned set of Government and Enterprise account as well as managing key relationships in Pexip’s partner landscape. You are passionate,...

  • Customer Success Account Manager

    Found in: Talent AU C2 - 3 weeks ago

    Sydney, Australia Microsoft Full time

    Overview Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where...

  • Customer Success Manager

    Found in: Talent AU C2 - 3 weeks ago

    Sydney, Australia Amadeus Full time

    Job TitleCustomer Success ManagerPurpose of the role The Amadeus Customer Success Managers empower their customers (Travel Sellers and Airlines) to unlock the most value of Amadeus solutions for higher return on their investment and business impact. CSMs aim to bring in more expertise to support our customer business expansion. They are responsible for...

  • Enterprise Customer Retention Specialist, Mandarin

    6 days ago

    Sydney, Australia Atlassian Full time

    **Working at Atlassian** **Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted...

  • Enterprise Account Manager

    4 days ago

    Sydney, Australia Splunk Full time

    **Role**: Splunk is going through a period of exciting growth across APAC, and we are continuing to enjoy considerable growth across our teams. We are looking to hire an experienced Enterprise Account Manager to form a part of our successful sales team in Sydney to develop new business and look after and expand a number of key accounts. Joining us at a truly...

  • Customer Success Manager

    6 days ago

    Sydney, Australia Lanson Partners Recruitment Pty Ltd Full time

    Sydney - Hybrid - Raised $50m to date - $150,000 - $160,000 + Super **The Company** A global fintech company that has been building next-generation cloud solutions to allow for more flexibility, speed, and control of payments to be put in the hands of customers. The company both serves the consumer and business markets with innovative solutions. With 100...

  • Customer Success Manager

    2 days ago

    Sydney, Australia Deliverect Full time

    Your Impact As a Customer Success Manager (CSM) at Deliverect, you lead a harmonious orchestra of client success. Combining the insightful guidance of a trusted advisor with the precise analysis of a data-driven expert, you champion the unwavering dedication of a client champion. Your efforts directly contribute to increased customer lifetime value (CLTV)...

  • Customer Success Manager

    Found in: Talent AU C2 - 2 weeks ago

    Sydney, Australia Ideagen Full time

    About Us Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people...

  • Customer Success Manager

    4 days ago

    Sydney, Australia Morningstar Full time

    Recent Graduate looking for your start in Financial Services? Look no further - Join a diverse community of great people who support their peers and their communities. - We give our employees opportunities to grow from early career to experienced hires—and you can build a career that matters at Morningstar. - We support personal and professional...