itil

Job description:  ITIL Major Incident Manager (ITIL 3 / ITIL 4) JD- Major Incident Manager – Job Description Role SummaryThe Major Incident Manager (MIM) is responsible for the end-to-end management of high‑severity / business‑critical IT incidents to ensure rapid service restoration with minimal business impact. The role leads incident bridges,...

Leidos Australia is seeking a Problem, Knowledge & Event Coordinator to deliver services in line with ITIL 4 within a SIAM model. You will oversee Problem, Knowledge and Event Management practices, support governance forums, and drive continual improvement across service management.The role emphasizes cross‑practice coordination, reporting, dashboards, and...

Detailed JD:• Experience of 6 to 8 years in Java applications development, MVC framework, JAVA based API and microservice, gradle, CI/CD build pipelines, Dockers and AWS.• Trained in Advanced development on AWS.• Trained in C#.Net Technology MVC Development, Windows Service Development, APIs, Automation and Office 365.• Hands-on in tools like...

Accenture is seeking experienced ServiceNow Developers to join a fast-paced team in Australia. The role focuses on designing, developing, and integrating ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and SecOps, while upholding ITIL practices.You will collaborate with cross-functional teams, implement workflows, scripts, and integrations, and ensure...

Nexon Asia Pacific is seeking a technically capable Service Delivery Manager to lead the delivery of IT services for clients across Australia. This role focuses on maintaining strong client relationships, proactive issue management, and governance to ensure service levels are met and continuously improved.The successful candidate will oversee incident...

A recruitment agency is seeking a ServiceNow Developer to work within a large enterprise environment in Melbourne. The ideal candidate will have strong hands-on experience with ServiceNow and modules such as ITSM and ITOM. You'll collaborate with stakeholders, support integrations, and conduct testing while adhering to ITIL processes. This full-time role is...

Accenture in Australia is seeking a Service Request Analyst to champion Service Request & Catalogue practices. You will ensure ITIL-aligned processes, conduct audits, and lead initiatives to streamline the service catalogue while collaborating with service owners and technical teams.The role includes developing dashboards, onboarding new services, and...

Leidos Australia is seeking a Problem, Knowledge & Event Coordinator to deliver ITIL 4 aligned services within a SIAM shared-resource model, providing cross-practice oversight across the Problem, Knowledge and Event Management practices. This role aligns Leidos delivery with customer policies and drives continual improvement across service management.You...

Leidos Australia is seeking a Problem, Knowledge & Event Coordinator to deliver ITIL 4 aligned services within a SIAM model. You will oversee Problem, Knowledge and Event Management, ensure governance, and drive continual improvement across multiple ITIL practices.You will coordinate cross-functional teams, develop playbooks and SOPs, and engage stakeholders...

NEC Corporation Australia is seeking a detail-driven Service Improvement Analyst in Darwin to enhance service quality for NEC's clients, including NT Government. You will monitor ITIL-aligned processes, produce regular performance reports and drive improvements across accounts.You will have at least 2 years in IT customer service, strong QA and Excel...

Downer seeks an experienced Manager Service Management to lead the day-to-day function across Group Technology. You will drive ITIL-aligned processes, incident and problem management, and governance while partnering with platform teams, suppliers and business units to ensure reliable IT services.You will develop a high-performing team, manage supplier...

Ericsson in Australia is seeking a Change Manager to lead the Change Management process across customer services, resources, telecom and IS/IT infrastructure. You will act as the single point of contact for the customer, chair CAB calls and ensure procedures meet work instructions and SLAs.You will analyse Change Requests, ensure risk assessments with...

NEC Corporation is seeking a detail-driven Service Improvement Analyst to join our Service Enablement team in Darwin. The role focuses on monitoring process quality, compliance with ITIL, and driving service improvements for NEC's clients, including NTG.You will implement ITIL processes, audit adherence, publish knowledge, and produce regular performance...

Accenture Australia is seeking a Service Configuration Management (SCM) Consultant to join the Enterprise Service Management team in Melbourne. You will design, implement, and continuously improve CMDB processes across a multi-vendor environment with a focus on data quality and service visibility.You will work closely with technical teams, service providers,...

Capgemini Australia is seeking an experienced delivery manager to own end-to-end service delivery for a portfolio of business and operational technology. You will lead multidisciplinary teams and vendors to meet SLAs, KPI targets, and customer satisfaction.With 10+ years in IT service delivery, you will govern ITIL processes, manage major incidents and...

Accenture Australia is seeking a motivated ServiceNow HAM/CMDB Consultant to lead HAM, CMDB, Discovery, and ITAM/ITOM initiatives within a modern ServiceNow environment. You will partner with IT Operations, Asset Management and Infrastructure teams to improve asset visibility, data quality, governance and compliance.The role requires hands-on experience with...

XPT Software Australia Pty Ltd in Melbourne is seeking a Non-Production Environment Manager to oversee PTEST, STEST, and VTEST environments for development, testing, and training. You will coordinate releases, monitor health and security, and work with cross-functional teams to ensure uptime and rapid recovery.The role requires ITIL-aligned processes, strong...

Worldline Service Australia (WSA) seeks an energetic ITIL-skilled project manager to design, build and operationalize service-management capabilities for a new contract and operating model. You will oversee a secure external customer portal and workflow automation across ServiceNow, Slack and Jira, guiding two developers and coordinating security,...

Ampstek is seeking an experienced Environment & Release Manager to manage non-production and production environments for IT platforms in the Australian energy sector. You will collaborate with development, QA, infrastructure, project, and release teams to ensure readiness and successful releases across concurrent projects.Responsibilities include...

Accenture Australia is seeking a Service Request Analyst in Ballarat to lead ITIL-aligned service requests and catalogue management. You will audit items, drive CSI, and optimize the service catalogue to improve usability and reduce complexity.You will collaborate with service owners and technical teams, define models and workflows, and develop dashboards to...