itil

Job description:  ITIL Major Incident Manager (ITIL 3 / ITIL 4) JD- Major Incident Manager – Job Description Role SummaryThe Major Incident Manager (MIM) is responsible for the end-to-end management of high‑severity / business‑critical IT incidents to ensure rapid service restoration with minimal business impact. The role leads incident bridges,...

Worldline Service Australia (WSA) seeks an energetic ITIL-skilled project manager to design, build and operationalize service-management capabilities for a new contract and operating model. You will oversee a secure external customer portal and workflow automation across ServiceNow, Slack and Jira, guiding two developers and coordinating security,...

Detailed JD:• Experience of 6 to 8 years in Java applications development, MVC framework, JAVA based API and microservice, gradle, CI/CD build pipelines, Dockers and AWS.• Trained in Advanced development on AWS.• Trained in C#.Net Technology MVC Development, Windows Service Development, APIs, Automation and Office 365.• Hands-on in tools like...

Department of Transport and Planning in Melbourne (CBD) is seeking an Application Support Consultant to provide day-to-day support for corporate and business applications, including Dynamics 365, SharePoint and legacy systems.You will investigate and resolve incidents, maintain service continuity, and collaborate with business stakeholders, IT teams and...

Leidos Australia is seeking a Problem, Knowledge & Event Coordinator to deliver services in line with ITIL 4 within a SIAM model. You will oversee Problem, Knowledge and Event Management practices, support governance forums, and drive continual improvement across service management.The role emphasizes cross‑practice coordination, reporting, dashboards, and...

CTM Sydney is seeking a Service Management Officer to support the delivery of high-quality IT services across the region. You will work with IT teams and stakeholders to ensure reliable services and a positive user experience, focusing on service lifecycle management and process improvements.The role requires IT service management experience, ITIL...

Leidos Australia is seeking an experienced Asset and Configuration Manager to lead asset and configuration management within an ITIL4 and SIAM-based service environment.Reporting to the Service Delivery Manager, you will govern asset lifecycles, maintain CMDB integrity and drive continual improvement across ITSM practices, collaborating with vendors and...

Leidos Australia is seeking an experienced Asset and Configuration Manager to lead Asset Management and Configuration Management within an ITIL 4 and SIAM-based service environment.You will report to the Service Delivery Manager and oversee governance, data integrity in CMDB, and playbooks across software, hardware and cloud assets, collaborating with...

A leading facilities services provider in Melbourne seeks an Application Support Analyst with over 2 years of experience. The role involves supporting a variety of applications with end-user support, system configuration, and improvement initiatives. Ideal candidates will have a strong background in IT service delivery frameworks and relevant software tools....

Infosys Sydney is seeking an Incident and Problem Coordinator to oversee logging in ServiceNow, lead investigations into major incidents, and manage SLAs and KPIs. You will be the SPOC for Problem Management, drive PIRs, coordinate cross-functional teams, and contribute to knowledge management and continuous improvement.This hybrid role requires 4+ years in...

A leading recruitment agency in Queensland is seeking a Desktop Support Analyst to provide onsite and remote IT support for a global heavy-industries organization. Successful candidates will possess strong experience in IT support, familiarity with ServiceNow for ticketing, and the ability to work independently. This role offers a competitive day rate and a...

Downer seeks an experienced Manager Service Management to lead the day-to-day function across Group Technology. You will drive ITIL-aligned processes, incident and problem management, and governance while partnering with platform teams, suppliers and business units to ensure reliable IT services.You will develop a high-performing team, manage supplier...

Nexon Asia Pacific is seeking a technically capable Service Delivery Manager to lead the delivery of IT services for clients across Australia. This role focuses on maintaining strong client relationships, proactive issue management, and governance to ensure service levels are met and continuously improved.The successful candidate will oversee incident...

Leidos Australia is seeking an experienced Asset and Configuration Manager to lead Asset Management and Configuration Management within an ITIL 4 and SIAM-based service environment.Reporting to the Service Delivery Manager, you will oversee lifecycle management of software, hardware and cloud assets, ensure CMDB accuracy, governance and continuous...

Leidos Australia is seeking a Problem, Knowledge & Event Coordinator to deliver ITIL 4 aligned services within a SIAM shared-resource model, providing cross-practice oversight across the Problem, Knowledge and Event Management practices. This role aligns Leidos delivery with customer policies and drives continual improvement across service management.You...

NEC Corporation Australia is seeking a detail-driven Service Improvement Analyst in Darwin to enhance service quality for NEC's clients, including NT Government. You will monitor ITIL-aligned processes, produce regular performance reports and drive improvements across accounts.You will have at least 2 years in IT customer service, strong QA and Excel...

Leidos Australia is seeking a Problem, Knowledge & Event Coordinator to deliver ITIL 4 aligned services within a SIAM model. You will oversee Problem, Knowledge and Event Management, ensure governance, and drive continual improvement across multiple ITIL practices.You will coordinate cross-functional teams, develop playbooks and SOPs, and engage stakeholders...

XPT Software Australia Pty Ltd in Brisbane invites a ServiceNow Engineer/Administrator to join our team. You will manage day-to-day administration, configuration and support of the ServiceNow platform in a Government environment, ensuring secure and reliable operations.You will handle user access, workflows, upgrades, and deployments, contribute to...

NEC Corporation in Canberra is seeking a highly organized Major Incident Manager to lead Priority 1 and 2 incident responses and coordinate cross-vendor activities within ITSM practices. You will act as the central coordination point, ensuring rapid restoration of services and clear stakeholder communications in a complex, multi-vendor environment.Join NEC...

XPT Software Australia Pty Ltd in Brisbane invites a ServiceNow Engineer/Administrator to join our team. You will manage day-to-day administration, configuration and support of the ServiceNow platform in a Government environment, ensuring secure and reliable operations.You will handle user access, workflows, upgrades, and deployments, contribute to...