complaints

Job Description /n Description/n /n If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. /n For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could...

Job Description Who we are/n In Melbourne, water is essential to our way of life. /n As caretakers for Melbourne’s water cycle, and our catchments. We care for water, life, and land throughout Melbourne: both its people and its biodiversity. /n Each time you drink from the tap, flush a toilet, or kayak down the Yarra we’re there. Primed and ready,...

Job Description /n Description/n /n /n Overview/n /n /n /n /n /n As a Complaints & Resolution Specialist, you will be responsible for: investigating, resolving and providing high quality responses to escalated customer complaints within set timeframes, on behalf of the Trustee Offices. You will be responsible for achievement of organisational, client and...

Package up to $202,166 pa. Package includes salary range ($154,231 pa to $178,369 pa), plus employer's contribution to superannuation and annual leave loading Hybrid work from our office in Greenacre and remotely About the role: Manage a small team of professionals responsible for the management and investigation of complex workplace complaints and...

Integrity Oversight Victoria – Melbourne VIC Reporting to the Manager, Complaints and working as part of a small collaborative team, the Complaints Assessment Officer (CAO) plays a crucial role in the delivery of IOV's complaints function. Responsibilities include managing complaints in accordance with IOV's Complaint Handling Framework, service...

About the role This position is responsible for leading the Complaints team and overseeing the effective management of customer complaints across the business. The role ensures complaints are investigated and resolved in a fair, timely, customer-focused, and compliant manner while identifying underlying trends, risks, and opportunities for business...

Torrens University Australia – Surry Hills NSW At Torrens University Australia, making a difference is in our DNA. We believe in the transformative power of education to change lives, families, communities – and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their...

Job Description /n Engagement and Complaints Representative (ECR), Division Name: Complaints, Building Commission NSW Grade: 3/4 /n Salary Range: $87,199 - $95,482 Plus Super, Plus Annual Leave Loading /n Location: Hybrid working model with office attendance required 2 days per week at any DCS office location /n Term: Temporary, Full-time About the...

This position is responsible for leading the Complaints team and overseeing the effective management of customer complaints across the business. The role ensures complaints are investigated and resolved in a fair, timely, customer-focused, and compliant manner while identifying underlying trends, risks, and opportunities for business improvement. This...

Torrens University Australia – Melbourne VIC Who we are? At Torrens University Australia, making a difference is in our DNA. We believe in the transformative power of education to change lives, families, communities – and the world. That's why we're on a mission to increase access to higher education, so learners from all walks of life can chase their...

Optus, a leading Australian telecommunications provider, seeks a Director of Governance Complaints & Enhanced Care to lead governance, risk, and assurance across the portfolio. This senior role drives regulatory readiness and provides executive insights on trends, customer impacts and systemic issues.You will work with Legal, Risk, Compliance and Regulatory...

Optus, a leading Australian telecommunications provider, seeks a Director of Governance Complaints & Enhanced Care to lead governance, risk, and assurance across the portfolio. This senior role drives regulatory readiness and provides executive insights on trends, customer impacts and systemic issues.You will work with Legal, Risk, Compliance and Regulatory...

Torrens University Australia in Sydney's Surry Hills is seeking a dedicated Student Complaints Officer to support the Student Complaints Manager in handling a high-volume caseload, including matters around academic integrity and generative AI. You will gather evidence, prepare case summaries, and draft plain-English outcome letters while ensuring fairness...

Job Description /n The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. /n /n Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our...

Job Description /n Description/n /n /n Overview /n /n /n The Complaints Officer, MRT Support acts as a key operational link between Australian Super and MUFG administration teams, supporting the end-to-end management of complaint-related administrative requests. /n The role triages and allocates incoming requests, coordinates work across operational...

RAC in Western Australia is seeking a Member Resolutions Officer to investigate complex member complaints and remediation matters with fairness and integrity. You will work across a range of cases, maintain case records, identify trends and support continuous service improvements while adhering to regulatory requirements and RAC’s commitment to exceptional...

SG Fleet in Sydney seeks a seasoned leader to head the Complaints team, overseeing customer complaints across the business to ensure fair, timely and compliant resolutions. The role identifies underlying trends, risks, and opportunities for improvement while driving governance, quality outcomes and continuous enhancement of the complaints function. The...

LMG seeks a self-driven Complaints Specialist in Melbourne, Australia. You will manage the complaints framework, ensuring compliance and actively supporting brokers. Responsibilities include handling complaints, training stakeholders, and driving customer outcomes. The role requires at least 3 years of related experience and strong knowledge of regulatory...

RAC in Western Australia is seeking a Member Resolutions Officer to investigate complex member complaints and remediation matters with fairness and integrity. You will work across a range of cases, maintain case records, identify trends and support continuous service improvements while adhering to regulatory requirements and RAC’s commitment to exceptional...

Who we are? At Torrens University Australia, making a difference is in our DNA. We believe in the transformative power of education to change lives, families, communities - and the world. That's why we're on a mission to increase access to higher education, so learners from all walks of life can chase their dreams. Just like our students, our employees are a...