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Sr Sales Operations Coordinator

4 months ago

Scoresby, Australia Thermo Fisher Scientific Full time
:

Provide first level support to the field sales team by responding to their customer requests for information on quotations, product information, standard pricing and stock availability enquires.

Communicating indirectly with customers on behalf of the field sales team in relation to information they require.

Liaise with the commercial teams to ensure visibility on your activities with the customer and communicate any action or follow up required.

Utilise for recording of sales support activity.

Facilitate the ‘goods on approval’ process and maintain accurate records to ensure compliance of process and minimal disruption on Masterpack (ERP).

Coordinate the return of goods process (return authorisation)

Utilise supplier catalogues, on-line databases, and other appropriate resources to cross reference products to meet customer quoting requirements. Makes suggestions for alternative products when items are not readily available.

Participate in product/vendor/systems meetings to stay up to date on new product lines and current systems.

Organise Despatch of Sensitive Equipment, organise third party supplier for services, liaise with courier on delivery queries. Communication with Service Team for installation requests.

Investigate and respond to any customer enquiries resulting from incorrect or delayed shipments.

Skills and Experience:

Science degree and or related experience

Previous sales or customer service experience

Meticulous attention to detail

Passion for providing outstanding customer service and achieving results through others

Excellent communication skills, both written and verbal

The ability to think outside the square

Able to handle fast paced environment and work to tight deadlines

Strong organisational skills and time management capabilities

Able to prioritise work

Excellent interpersonal and communications skills with ability to establish relationships with internal & external customers and staff to achieve results

Ability to handle pressure and achieve desired outcomes

Excellent digital literacy included in Microsoft Office, the ability to learn new concepts and packages as required by the position

Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment

We offer competitive compensation and benefits packages, along with opportunities for professional growth and development. If you are a motivated individual with a passion for demand planning and inventory management, we invite you to apply for this exciting opportunity. Watch as our colleagues explain  .

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.