Head of Customer Training

1 month ago

North Sydney, Australia Invocare Full time

InvoCare is a leader in the funeral industry, operating over 300 funeral locations, 17 cemeteries, and 29 crematoria throughout Australia, New Zealand, and Singapore. We are dedicated to providing compassionate and professional funeral services to families during their times of need.

The Role:

We are seeking an experienced and innovative Head of Customer Training to lead the creation and delivery of a comprehensive coaching and training program. The successful candidate will be responsible for designing, implementing, delivering, evaluating, and continuously improving our sales training to provide a world-class learning experience for our employees.

About You:

You have a proven track record in coaching and skills development as well as leading training functions in a fast paced customer centric industry such as retail or hospitality. You thrive in complex environments and are eager to join a growing organization where you will play a critical role in building capability through coaching and training.

Key Responsibilities:

  • Designing and delivering customer training programs tailored to the specific needs of the business
  • Conducting skills needs assessments / analysis and formulate innovative and concise training programs, tools, and materials
  • Providing strategic and technical advice to influence decisions regarding customer training across IVC.
  • Curating and publishing learning content and materials from various sources, responding to the needs of the business and current trends in the industry.
  • Leading and developing a team of Training Consultants.
  • Developing relationships with internal stakeholders and subject matter experts  

Qualifications and Experience 

  • Bachelor's degree in Education, Human Resources, Business Administration, or a related field.
  • High level of skill in coaching and developing an active sales and process team.
  • 5+ years’ experience in leading a customer training team/function.
  • Proven record of creating successful internal learning platforms that has contributed to the function’s success
  • Deep understanding of adult learning principles and their practical application for a mixed, distributed workforce
  • Experience in managing culture change and influencing senior and diverse stakeholders
  • Influencing skills to build relationships of trust and influence with senior leaders
  • Effective communication skills, both written and verbal
  • Proficient in MS Office/or similar

How to Apply:

InvoCare is proud to offer our employees a quality work environment and opportunities for both personal and professional growth.

If you are looking for a role that makes a difference and supports families in your community, click on "apply" and submit your application.

At InvoCare, we are committed to building a respectful, diverse, and inclusive workplace that reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures, and we are open to discussing flexibility.

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