Service Technician

1 month ago

Rowville, Australia Arjo Full time

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Are you an enthusiastic and experienced Field Service Technician? Do you thrive on solving technical challenges and providing exceptional customer service? If so, we have an exciting opportunity for you
What is the Opportunity?

Due to recent growth in the business, we now have a fantastic opportunity for enthusiastic and experienced Field Service Technician to join our passionate, highly driven and successful Service Team, based in Rowville, Melbourne. 

As a Field Service Technician, you will apply your technical knowledge and service experience to troubleshoot, repair, and maintain Arjo equipment as well as a range of third-party items for Arjo customers within the broader aged care and acute care healthcare environments.  You will play an important role in ensuring our customer’s equipment is functional and safe to use for caregivers and residents/patients. Your skills and positive can-do attitude will help empower movement for people facing mobility challenges and increase the quality of lives for our customer base. 

We are looking for a person to:

•    Carry out maintenance, repairs and testing of Arjo’s range of products (medical equipment) as well as a range of related third-party equipment.
•    Conduct routine scheduled servicing; (Preventative) and breakdown support (Reactive)
•    Provide technical solutions in a professional manner and to agreed time frames;
•    Provide accurate and compliant reporting on equipment serviced and repaired in Arjo’s service ERP system; 
•    Maintain and report spare parts stock accurately in Arjo’s service ERP system;
•    Maintain the safety and integrity of all serviced products in accordance with Company Policy;
•    The Field Service Technician role may require occasional regional Victorian travel to meet the needs of our large and growing customer base. This role will serve mainly Melbourne metro areas. 

The skills you will need:

•    Mechanical and/or Electronics background and aptitude;
•    2-5 years’ relevant field service experience, preferably within the Healthcare or a service related sector;
•    Proven problem solving ability and troubleshooting skills ;
•    Proven track record of providing exceptional customer service;
•    Strong time management and planning skills with an ability to meet company performance targets/KPIs;
•    A passion for delivering excellent customer service, be well presented, confident and exhibit sensitivity interacting with staff and clients in a range of healthcare environments;
•    The ability to understand the customer’s needs and provide appropriate solutions for mutual benefit;
•    Demonstrated ability to operate small hand tools, soldering, power tools and test/inspection equipment;
•    Computer literacy. iPad use familiarity will be advantageous;
•    The ability to work without direct supervision yet within a team environment;
•    A current VIC driver's licence (Class C) is essential;
•    Due to the role working in hospitals and aged care facilities, you are required to be fully vaccinated against COVID-19 and have a current influenza vaccination, in order to commence in this role.
 
What we will offer in return

At Arjo, our vision is to be the most trusted partner in driving healthier outcomes for people facing mobility challenges.

In return, we recognise and value our global employees. You will also have the opportunity to work in a highly engaged and vibrant workplace culture, which includes:

•    Great Place to Work Certified – May 2024
•    Great Place to Work – Best Workplaces for Women – Australia 2023
•    Company Van 
•    Paid Parental Leave Scheme
•    Employee Assistance Program
•    Free onsite parking
•    Our Guiding Principles Reward and Recognition
•    Being part of a Market-leading supplier of medical devices and solutions for people facing mobility challenges.
•    Continuing education and career development plan

Compensation & Benefits 
 
We offer a competitive remuneration, incentive plan and a company vehicle (van) is provided. You will have our full support, training and opportunities for professional development and the prospect of building a long-term career.

Why diversity matters to us
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.
 
Aboriginal and Torres Strait Islander are encouraged to apply and explore a career with Arjo.
 
Successful applicants will be required to undergo relevant reference checks, a national police and a pre-employment medical (including a drug and alcohol screening) check prior to appointment.
 
If you’re ready to take your career to the next level and contribute to improving lives, a rewarding career at Arjo awaits apply now

We look forward to receiving your cover letter and resume. 
 

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6000 people worldwide and 60 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com

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