Technical Support Engineer

3 weeks ago

Rhodes, Australia Super Retail Group Full time

We have an opportunity for a Technical Support Engineer to join our on-site support team in Rhodes, NSW.

Why Join Super Retail Group?

You will get to join an organisation with a culture that is driven by innovation and creating awesome experiences for our customers and teams, and will get to work alongside a diverse team across Super Retail Group that is representative of the communities we work in.

Super Retail Group is a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality and received the Corporate Employer of Choice award by Women in Technology (2021).

We are committed to your professional development and will support on-going opportunities for both learning and progression.

You will get access to generous discounts across all Super Retail Group brands, as well as access to our Perks Programme, including discounts on Health and Wellbeing, Entertainment, Travel and Accommodation and more.

About the role

As a member of the Technical Support Centre, you will be the primary point of contact across the Super Retail Group’s employee network. You will support, manage, review, implement and maintain the day-to-day operations of information technology across the business. Striving to achieve a first point fix across a broad spectrum of technologies, troubleshooting through to resolution, and contributing to the design and automation of IS processes.

You will be focused on service excellence with outstanding senior stakeholder engagement experience whilst maintaining a collaborative approach to achieving the required outcomes. This will be an opportunity for you to support team members through knowledge sharing and contribute to a learning culture. You are expected to develop your knowledge on the latest technologies and industry best practices.

About you

The successful candidate will bring the following experience and skills to the role.

  • Demonstrated experience in a Technical Support Engineer role.
  • Experience with Microsoft Exchange / O365 Hybrid environment, on-boarding/off-boarding, troubleshooting and isolating problems within the environment.
  • Working experience with ITIL framework and major incident management
  • Ability to work under pressure with at times conflicting priorities.
  • Customer driven, proactive and can work with minimal supervision contributing ideas and suggestions for improvement.
  • Experience with Microsoft Server 2003-2016 and Azure AD including core services: AD, Group Policy, PowerShell scripting, Sites/Services, DHCP, File/Print, DFS, Replication and Storage.
  • Experience with rostered after hours support for a large user base.

Why us?

Home to iconic retail brands including Rebel, Supercheap Auto, BCF and Macpac, Super Retail Group is transforming to become a world class omni-retailer. You will work with a team who are as passionate about their work and our products as our customers are about their own leisure interests, be it Sports, Health, Fitness, Auto or Outdoor Leisure.

The opportunity to work for one of Australasia’s Top 10 ASX listed retailers, generous discounts across all our retail brands, corporate benefits program, and a competitive package of salary + super + bonus eligibility.

How to apply

Interested candidates for this role should apply by following the links and sending your resume.

Please note that this role will be a permanent opportunity.

Our Culture of Inclusion

Super Retail Group is proud to be an equal opportunity employer. We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience. 

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