Director of Retail Consulting

1 month ago

Sydney, Australia Focal Systems Full time

We are looking for

a results-driven Director of Retail Consulting to advise retailers adopting Focal and lead the change management process to maximize Focal’s impact. Reporting to the VP of Customer Success, the Director of Retail Consulting will work with a portfolio of enterprise customers to maximize ROI and ensure continued alignment between key stakeholders of Focal and our customers. In addition, s/he will grow the Retail Consulting team in Australia. An ideal candidate will have extensive experience in retail consulting, change management and team leadership.

What you will be doing

Consult with our customers in retail on how to best apply Focal to improve their operationsLead the change management process with our customers as they trial and adopt FocalMaximize efficiency and productivity through process analysis and interdepartmental collaborationSeek and act upon opportunities for expansion within our customersLead a team of Customer Success Managers/Retail Consultants in AustraliaBuild relationships with and secure support from key stakeholdersWork across retail functional silos (merchandising, operations, supply chain) to maximize the value of Focal-generated dataBe the voice of the customer to help guide the Focal product roadmap and prioritizationProactively address barriers to successUnderstand the customer's business, define success criteria, and build plans to exceed expectations

What you need to be successful

8+ years professional experience in retail consulting or change management, ideally within grocersAbility to forge relationships with VP and C level executivesUnderstanding of key success factors, trends, and strategies in the grocery industry Proven ability to plan and manage the operational process for maximum efficiency and productivityAbility to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demandsGreat understanding of account management and customer success OKRs, KPIs & ROIExcellent communication, presentation, and demonstration skillsAbility and desire to work independently in an unstructured environment in locations remote from company HQ

What we offer

We care deeply about the health, happiness, and wellbeing of all of our employees. We offer: 

Competitive Salary & Attractive StockHealth InsurancePaid Time Off Education grant

Benefits

Competitive salary Health InsuranceCatered lunchesPaid Time OffQuarterly Team RetreatsEducation grantsMeaningful equity-grants in a very fast growing startup that is aiming for an IPO

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