Customer Solutions Advisor

1 month ago

Miranda, Australia Tpg Telecom Full time

What will you be doing?

You’ll be working as part of a friendly and high performing, supportive team whilst interacting directly with our customers. With the ability to earn commission on every sale, you will be able to help our customers and at the same time earn what you want on our uncapped commission model by ensuring individual sales targets are met. In this role you will be staying up to date on all of the latest & greatest devices through our world class learning platform, taking a genuine interest in our customers wants & needs, reviewing customer accounts to ensure they are receiving the best value across our suite of products & services as well as providing support on existing accounts with servicing/billing enquiries & educating customers on our self-service platform.

Want to challenge yourself and take ownership of your career and be part of a business that will bring out the best of your potential, all whilst having some fun? This could be the opportunity for you. 

Who are we looking for?

Our Customer Solutions Advisors are enthusiastic, driven and love customer service. You will be working within a dynamic, fun, and dedicated team. In-depth training will be provided to enable you to really succeed in this role. To be considered for this role you’ll have a genuine desire to deliver first-class customer service and have a passion for our products. You will need to have availability across 5 days on a 7-day rotating roster, including weekends, peak trade days and public holidays. If successful, you’ll also need to be available to complete 4 days of virtual and in person training on commencement. 

What can we offer?

  • Competitive salary package with uncapped earning potential and generous loading rates
  • Achieve work-life balance with guaranteed days of work
  • SIM plan with unlimited calls, texts and data – stay with us and never pay a phone bill again
  • Access to wellbeing programs and exclusive discounts
  • Additional leave benefits, include charity leave, thank you leave, additional ‘your’ leave and gender affirmation leave
  • Training support: get the inside scoop on all the latest tech from brands like Apple and Samsung
  • Exciting opportunities to further your career into a leadership role or head office position such as our ‘Future you’ program that supports the development of your skills and career aspirations

We believe in the power of people and the power of collaboration, so apply now and let’s be bolder and better together  

What’s next?

Our recruitment process is super simple, just submit your CV and you will be invited to complete a talent assessment which takes only 15 mins. If successful you’ll speak to our friendly Talent Acquisition team for a quick phone chat, and then an interview in-store with the Store Manager which is a chance to meet the team and find out more about working for us.

To be considered for this role, you must be an AU/NZ Citizen or Permanent Resident.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

  • Build a career in one of Australia’s leading telecommunication companies
  • Work towards realistic targets with uncapped commissions
  • Work in a fun, dynamic and supportive team

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