Client Director

3 months ago

Sydney, Australia Hooker & Heijden Full time

Our client is one of the Australia's largest and leading privately owned Insurance Brokers and Financial Services providers. They work with businesses and individuals across a diverse range of sectors, and their clients choose to partner with them because of their extensive experience, expertise, knowledge, innovation and proactive approach. 

 

They are looking for an experienced Corporate/Mid-Market Account Manager to manage a significant and complex general insurance portfolio across a mix of industries. 

 

This is an excellent opportunity for someone who is looking for a role where they can demonstrate their account management, client engagement and business development experience. With consistent growth within the organisation, they pride ourselves on their supportive workplace and they invest in your success. 

 

Responsibilities:

 

• Manage and grow a portfolio of clients; 

• Advising clients across a wide range of insurance services; 

• Lead client strategy and service requirements; 

• Lead market engagement and strategy; 

• Monitor and supervise direct reports; 

• Drive business growth objectives of the organisation by development of new business and retention of existing business; 

• Ensure a high level of customer service is maintained whilst applying the organisations’ client principles, ensuring client satisfaction and retention levels; 

• Maintain regulatory, compliance and education standards; 

 

Computer knowledge: 

 

• Knowledge of Insight would be ideal but not essential; 

• Good knowledge of Microsoft Word, Excel, Outlook and Powerpoint 

• Ability to use Insurer Portals along with Sunrise and SVU 

 

Skills required: 

 

• Confidence in handling significant volumes of work in a timely manner; 

• Articulate with good communication skills; 

• Excellent organisation skills; 

• Business relationship management and business development; 

• Technical general insurance knowledge; 

• Leadership; 

• Negotiation and influencing. 

 

Preferred Experience: 

 

• 5-10 years insurance experience in general lines, preferably in a Corporate environment; 

• Current experience as an Account Manager; 

• Tier 1 Insurance Broking; 

• Ideally completed or working toward a Diploma in Insurance Broking or interested in proceeding with such studies. 

 

Benefits:

 

• Package commensurate with experience; 

• Flexible working arrangements are available; 

• Encouragement toward Diploma in Insurance Broking, with financial support; 

• Access to the Australian Institute of Management course program; 

• Technical insurance training, with in-house and select market experts; 

• Employee Assistance Program 

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