Service Lead Child

5 months ago

Werribee, Australia Wyndham City Full time

We are Wyndham

, one of Australia’s fastest growing and most diverse cities.

Our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared to welcome over 200,000 new residents by 2040.

Shape new possibilities. Be part of something more.

A bit about the role

As Service Lead Child & Family Support, you will lead and motivate a multi-disciplinary team to ensure a holistic and cohesive customer service experience is offered to families accessing early years services, including but not limited to; Maternal and Child Health and Kindergarten.

Reporting to the Coordinator Family & Sector Partnerships, you will coordinate the operational support functions for early years services, including the registration, enrolments and bookings, financial functions, customer service, administration, business services support, system development and project coordination.

Your strong leadership skills together with your understanding and knowledge of change management, experience in leading multidisciplinary teams and passion for driving quality improvement and customer experience initiatives will make you an ideal candidate for this role.

What you’ll deliver

A holistic and cohesive customer service approach to all families and residents that access early years services in Wyndham Strengthened of systems and processes to measure engagement with families and community to increase responsiveness and participation in early years services High-quality customer service outcomes in accordance with relevant Government policies and guidelines associated with Maternal Child Health & Early Education & Care Services. Well-developed interpersonal and communication skills both verbal and written, with the ability to deal with a diverse range of stakeholders.

What you’ll bring

Demonstrated strong leadership, people and resource management and supporting multi-disciplinary teams to drive the required business outcomes Experience in the development, delivery and coordination of Maternal Child Health and/or Early Education and Care programs is desirable. Degree or Diploma in a business-related discipline with several years’ relevant experience or lesser formal qualification with extensive experience Current employee Working with Children Check and holding a valid Victorian Drivers licence. A continuous improvement mindset with a positive, proactive, and flexible attitude


Be part of something more

Take a look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong. 

Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce. Ask us how this role can be worked.

So, are you ready to shape new possibilities? 

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