Digital Insights Analyst

5 months ago

Docklands, Australia Myer Full time

Job no: 942005
Work type: Permanent / Full time
Location: Support Office - Docklands

From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work .

Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being “right at home”.

Myer is currently looking for a Digital Insights Analyst who in alignment with the Myer customer first strategy, will collaborate with the Digital Experience team to define, develop and drive features and initiatives that elevate the customer experience.  You will foster strong relationships with key stakeholders built on trust and transparency, ensuring rigorous measurement and continuous optimisation of initiatives across the roadmap to improve customer experiences.

 

About the Role:

  • Translate business requirements into pre and post feature analysis
  • Create comprehensive dashboards and reports
  • Conduct in-depth root cause analysis to identify areas for improvement
  • Define success metrics and monitor program metrics 
  • Assist with troubleshooting, testing and validation of tracking setup in Google Tag Manager and Google Analytics
  • Maintain tag management and tracking documentation
  • Provide analytical support to a range of teams, ensure data accuracy and ongoing maintenance
  • Enhance end-to-end processes for the analytics area
  • Contribute to the maturity and readiness of our digital analytics capabilities and roadmap
  • Work closely with stakeholders to gather business requirements and share performance insights
  • Collaborate with our external data agencies to drive efficiency and innovation & ensure timely delivery of tactical and strategic requirements
  • Communicate relevant information to stakeholders across the business
  • Collaborate with product teams on data modelling and value estimation for prioritisation
  • Contribute to the development of strategic business cases
  • Support the uplift of the measurement framework and program reporting

 

About You:

  • 2+ years of experience as a Digital Analyst, or similar role
  • Advanced analytical skills in Google Analytics 360 and similar tools
  • Proven track record in supporting digital channels in a fast-paced eCommerce environment with strong customer focus and stakeholder management skills
  • Ability to transform raw data into actionable insights
  • Proficiency in data visualisation tools ( Looker Studio, Microstrategy, Power BI or Tableau)
  • Experience with web tracking technologies and implementation
  • Understanding of data layers, tag implementation, debugging and deployment of tags via tools such as Google Tag Manager, preferred
  • Experience defining and briefing development teams with data layer and digital analytics requirements
  • Demonstrated ability to work autonomously and proactively solve problems
  • Collaborative & ability to engage with a diverse range of stakeholders
  • Familiarity with data integration and data warehouse technologies is a plus

 

Benefits to you:

  • Generous team member discounts on all Myer products, including team-member exclusive discounts
  • Access to lifestyle leave and volunteer leave – arrange work around your life, not life around work
  • A supportive leadership and team network to set you up for success
  • Career growth and succession opportunities across the business

 

We’d love to hear from you even if you don’t meet all the criteria listed above.

We welcome applications from people of diverse backgrounds, whether it’s gender, sexuality, ethnicity, religion, age, disability and neurodiversity. We encourage candidates to ask for any adjustments that will support them to be their best through the recruitment process.

Here, you’re not only an employee. You’re a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we’re all about making your work life meaningful. We want you to experience life’s special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.

Wherever you are and wherever you’re going, we’ll meet you there and get you to your destination. With your enthusiasm and our support, we’re fully committed to helping you thrive and flourish. The future lies in your hands.

Welcome Home

 


Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.

Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.

Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.

Applications close: 26 Jul 2024 AUS Eastern Standard Time

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