Senior Student Support and Engagement Coordinator

1 month ago

Clayton, Australia Monash University. Full time

The Opportunity

The Senior Student Support and Engagement Coordinator is responsible for driving best practice and operational excellence in delivering student services to Arts coursework students. In this role, you will facilitate a comprehensive range of student lifecycle services including administrative (admissions, selection, credit, enrolment, course and academic progression, course completion) and engagement (orientation and transition, industry experience, pastoral care, retention, academic welfare) activities. Utilising a high level of interpersonal and communication skills, you will provide accurate and timely advice to staff and students to resolve complex student issues and concerns. 

As the successful candidate, you will have proven relationship management and consulting skills to negotiate effectively with staff, students and wider stakeholders. High-level program administration service provision experience, and a customer care and service focus, are highly desirable. 

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities, and age groups.

Join the pursuit of our purpose to build a better future for ourselves and our communities – #ChangeIt with us.

Monash avidly supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents. 

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.

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