Night Audit Manager

4 days ago


Brisbane, Australia MERCURE Full time
Job Description

Your duties and responsibilities will include but are not limited to:

  • Working overnight from 11pm to 7am, with the availability to work shifts across the 7 days, including weekends and public holidays
  • Conduct daily balancing and reconciliation, across the night audit process
  • Provide exceptional customer service by responding to guest requests promptly, efficiently and courteously during check-in, check-out and for the duration of our guest’s stay
  • Maintaining procedures in relation to credit and cash transactions and accounting documentation 
  • Assist guests with luggage and other concierge duties as required
  • Actively resolve complaints and challenges presented by guests

Qualifications

  • Exceptional customer service experience, preferably within a hotel Front Office department
  • Excellent time management skills with the ability to multitask while maintaining high-level awareness of your surroundings
  • A naturally confident personality with the ability to approach people and initiate conversation 
  • Competent computer skills (experience in Opera is desirable) 
  • Strong verbal and written communication skills


Additional Information

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. With 5400+ Hotels across 110+ countries, the opportunities are endless 

  • Learn your Way - Access to our Accor Academy so you can learn while you earn 
  • Work Your Way - Flexibility to ensure a work life balance 
  • Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation worldwide 
  • Accor's refer-a-friend bonus 
  • Accor's Parental Leave Scheme 
  • Access to our Employee Assistance Program 

#workyourwaytoleadership #accorcareers #accorlivelimitless #accorhotels #itsgoodtobeus #benefitsyourway 


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