Performance and Quality Coordinator

1 month ago

Brisbane, Australia The Busy Group Full time

A bit about the role...

The Performance and Quality Coordinator supports the Performance and Quality Manager and the Operations Team to ensure BUSY Ability meets or surpasses Employment Program compliance, performance KPIs, and budget targets. The Performance and Quality Coordinator is responsible for assisting the Performance and Quality Manager to support the business with the management of all customer incidents and complaints, Work for the Dole activity management, and the creation and upkeep of documentation of all required processes of both Employment Programs. In addition, the collation of evidence in response to Department and CoAct requests for targeted compliance reviews, and other internal and external Audits, including communication of learnings to relevant areas of the business to ensure required improvements.

This is a full time role until 30 June 2025 with the possibility of extension. This role can be based from any of our offices across Brisbane and the Gold Coast. 

BUSY Benefits… 

  • Competitive salary: Circa $80k + super + NFP salary sacrifice
  • NFP Salary Packaging (up to $15,900 per year) PLUS meal and entertainment card
  • Access to Fitness Passport
  • Paid Parental Leave, Retail Discounts, Annual My BUSY Day Off
  • Career progression and internal opportunities 
  • Training and Professional development allowance 
  • Employee Assistance Program and Flare Wellbeing App
  • Monthly, FLEXI day off
  • Work as part of a team whilst working autonomously with your clients

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY Ability... 

BUSY Ability is part of The BUSY Group, a not-for-profit organisation presenting over 45 years' experience in its’ field. BUSY Ability enables people with a disability and people with a lived experience of the justice system to realise their full potential through participation in meaningful employment. Engaging in communities across Northern NSW, ACT, Victoria, North QLD, South East QLD including Gold Coast and Brisbane.

A bit about your experience…

  • In-depth understanding of Disability Employment Services and Workforce Australia Employment Program compliance requirements and Department Documentary Evidence Guidelines
  • Experience with Workforce Australia Work for The Dole program, Activity Management and Progress Payments
  • Excellent organisational, communication and time management skills
  • Strong analytical & problem solving skills
  • Experience in coordinating and conducting internal and external audits
  • Ability to obtain a Blue Card and National Police Check

Next steps...

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks. 

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, people from culturally diverse backgrounds and people with disabilities. Candidates with lived experience in the justice system are encouraged to apply.

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