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Concierge
1 month ago
Summary
About Park Hyatt Melbourne
Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.
About the Role
As the Concierge, you will be responsible for providing accurate information about Melbourne and surrounding areas, the facilities at Park Hyatt Melbourne, in-house functions, transportation and leisure activities. Whilst providing an excellent and consistent level of service to our customers in accordance with Hyatt International’s brand standards.
Some of the responsibilities include
- To ensure the smooth and efficient operation of the Concierge Desk on a day to day basis.
- To be fully conversant with all services, facilities and functions within the hotel.
- To be fully aware of all activities within the Hotel on a day to day basis.
- To be responsible for the up-selling and cross-selling of Hyatt Loyalty Programs and all facilities at Park Hyatt Melbourne.
- To handle guest enquiries and requests via e mail, phone and in person and to have a thorough and up to date knowledge of Melbourne city, entertainment, attractions, activities, dining and its surrounding areas.
- Assist Front Office with basic functions
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