CTP Technical Claims Specialist

Found in: Talent AU C2 - 2 weeks ago


Sydney, Australia Youi Full time

About the Role

Join our dynamic team as a CTP Technical Claims Specialist at Youi You'll have the freedom to make impactful technical decisions and devise innovative strategies while championing best practices in personal injury and claims handling. Work closely with our energetic third-party claims management provider daily, ensuring smooth operations and nurturing a collaborative atmosphere. 

We're on the lookout for candidates who are passionate about CTP case management and possess a comprehensive understanding of current legislation, regulations, compliance, and dispute resolution. We're not your typical structured team – we're small, we're growing, and we're all about grassroots development. If you thrive in an environment where you can create and innovate, this is the place for you. Step back from the frontline and unleash your creativity to shape processes and make a real impact. 

This is a hybrid role based at our serviced office on Pitt Street in Sydney or Adelaide. 

Key priorities:

Technical support/oversight of Youi’s CTP claims management processes and decisions (statutory benefit and common law claims). 

Monitoring of claims reserving and risk management in claims handling. 

Knowledge and application of relevant legislation and regulation. 

Oversight of claims disputes and complaints

Qualitative reviews and analysis of performance and improvement opportunities. 

Provision of mentoring, and training as required, contributing your expertise to develop capabilities within the claims team. 

About You 

You should ideally: 

Possess qualifications in personal injury claims management (highly desirable). 

Have experience in legal studies/law (desirable). 

Demonstrate proficiency in handling CTP claims (with at least 3 years' experience as a general indicator). 

Be familiar with current regulatory and legislative requirements relevant to the CTP scheme. 

Exhibit exceptional technical skills. 

Possess a strong understanding of CTP claims management, processes, and procedures. 

Have knowledge of claims practices across various CTP jurisdictions, which would be advantageous. 

Ready to make a difference? Join us in shaping the future of claims management 

How to apply 

We would love the opportunity to get to know you better, but we know it works both ways. Get to know a little more about us at youi.com.au and click "


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