IT Service Desk Officer, Information Management
4 weeks ago
- Join the largest regional health service between Sydney and Melbourne
- Dynamic work environment and collaborative team culture
- Albury Wodonga's lifestyle is one you can afford to enjoy
About the Role
The Service Desk Officer will be a valued member of the IT team and is responsible for providing the first point of contact for AWH staff providing 1st level customer service support to incidents and requests while ensuring a high level of professionalism and within the agreed service level targets.
This role is full-time on-site position at AWH’s Wodonga office.
We are actively seeking candidates who meet the following requirements to apply for this exceptional opportunity.
- Exceptional customer service skills providing a friendly, ‘can-do’ approach to resolving requests.
- Ability to communicate solutions to customer problems, via different methods of communication (email, phone, face to face).
- Experience in working collaboratively to identify and implement continuous service improvement for IT.
- Strong problem-solving capabilities with an analytical, methodical, and effective approach.
- Knowledge of ITIL Framework.
- Demonstrated skills in and the ability to support Microsoft Windows Desktop and Office suite of applications and peripheral devices.
- Degree or Certificate 3 in Information Technology or related field, or currently studying to obtain any of these certifications or equivalent industry experience.
- Current valid Australian Driver’s license.
Employment Type: This is a permanent fulltime opportunity we are currently recruiting for 3 positions
About Albury Wodonga Health (AWH)
AWH serves as the largest regional healthcare provider between Sydney and Melbourne, situated in the twin cities of Albury and Wodonga. With a dedicated team of over 3,000 professionals, we proudly service a population of 300,000 across North-East Victoria and Southern NSW. Our extensive network encompasses two primary hospital campuses and an additional 22 sites, delivering a diverse range of emergency, surgical, women and children’s, community, mental health, allied health, and sub-acute services. Our growth continues with the opening of a state-of-the-art Emergency Department in 2024, and excitingly, the construction of a new hospital at our Albury site by 2028. This expansion will greatly elevate our ability to service the needs of our community, and we need a great team of people like you to accomplish this.
What awaits you at AWH?
We are committed to our Employee Value Proposition and will deliver on our key pillars of Growth, Balance, Contribution and Lifestyle.
We provide comprehensive induction and training to set you up for success, offer exceptional Rewards and Benefits and continuously nurture your professional growth by providing opportunities for development.
We also offer relocation support to assist with securing local housing, arranging childcare/education (if necessary), and seeking employment opportunities for partners, establishing social connections, and seamlessly integrating into the Albury Wodonga community during your transition.
Are you ready to become part of our team?
For more role-specific information, please refer to the attached Position Description. You are also encouraged to reach out to the person on the job advert for a confidential discussion. Salary and terms will be in accordance with the relevant state EBA or Award.
Explore our Candidate Information Pack to uncover compelling reasons to embark on this career journey with us and become part of our fantastic team.
AWH prioritises Equal Employment Opportunity, Ethical Practice, and embraces Cultural Diversity and Social Inclusion. We welcome applications from Aboriginal and Torres Strait Islanders. Please note that appointments are contingent on satisfactory pre-employment checks including Criminal Record check and working with Children checks.
Important Notice: All healthcare workers must be fully vaccinated or hold an approved medical contraindication certificate. Successful candidates will need to provide documentation of their COVID-19 and flu vaccination status.
Not the right role for you? Let us know what you're seeking
If you don't meet all the requirements of this role, please submit your details to AWH as you may be a great fit for another role.
Submit your details through AWH Community Talent Pool and our team can connect with you if a suitable position arises.
- Mandatory : Degree or Certificate 3 in Information Technology or related field, or currently studying to obtain any of these certifications or equivalent industry experience
- Mandatory : Ability to communicate solutions to customer problems, via different methods of communication (email, phone, face to face)
- Mandatory : Exceptional customer service skills providing a friendly, ‘can-do’ approach to resolving requests.
- Mandatory : Experience in working collaboratively to identify and implement continuous service improvement for IT.
- Desirable : Experience working in the public health sector or related industry
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