Client Advisor/Senior Client Advisor

4 weeks ago

Melbourne, Australia Officine Panerai Full time

Would you like to be a modern Hero?

Founded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997.
Today, the Maison advances through cutting-edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence.
In order to reinforce our retail teams, we are currently recruiting a

CLIENT ADVISOR

YOUR MISSION As a dedicated member of a [boutique name], the Client Advisor is the key role in achieving the boutique’s objectives and targets with a high level of autonomy. As the service to the Customers is at the heart of this role, ensuring a high level of listening abilities, Maison and product knowledge is vital to achieve an unforgettable brand experience for the clients and increase the sales.

HOW WILL YOU MAKE AN IMPACT?

  • You will actively uphold operational excellence in mastering the Panerai Selling Ceremony
  • You will demonstrate a strong sales mindset and identify business growth opportunities
  • You will ensure a tailor-made Client and prospects follow-up and maintain high quality service to your client portfolio
  • With your watch expert knowledge, you will support after-sales clients with helpful solutions in accordance with Maison procedures
  • You will become a brand ambassador and build a network of high potential clients

HOW WILL YOU EXPERIENCE SUCCESS

  • With your empathy and natural curiosity, you will offer an unforgettable client experience and build a loyal client relationship
  • With your strong experience in sales and passion for watches, you will be able to reach the sales target and contribute to the team objectives
  • With your innovative ideas and never-ending creativity, you will contribute to pushing the boundaries and developing memorable events and client activation
  • With your digital skills, you will be a key player in implementing digital strategy and leveraging digital tools in dedicated market
  • Using your excellent structural and organisational skills, you will manage the boutique’s operations following the procedures and policies.

HOW DO WE KEEP YOU SMILING?

  • You will be part of a dynamic Maison where your skills and talents will be recognized
  • You will share with us the same values such as “enriching communities, care attitude, continuous improvement, efficient accountability”
  • You will work in a multicultural team and develop international experience
  • You will navigate with us on our sustainability journey
  • You will develop and take your career at the next level with potential opportunities within Maison and the Richemont Group

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