Freight Forwarding/ Logistics Coordinator

3 weeks ago

Port Melbourne, Australia C.H. Robinson Full time

As a Global Forwarding Coordinator at C.H.Robinson, you will work directly with carriers to manage and execute the daily shipment of freight for our customers. You will be responsible for maintaining the accuracy of shipment information, tracking and tracing of loads, and problem resolution.

Our Global Forwarding Coordinators thrive in a fast-paced environment, use their strong communication skills to develop and grow relationships with our carriers. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes.  You will come out of this experience ready to be part of a high-performing team. This role provides an excellent opportunity to start your career at C.H. Robinson, with opportunities to grow in Operations, Sales and Account Management.

If this all sounds good, let's talk more about what you'll be working on.

About the role:

The duties and responsibilities of this position consist of, but are not limited to, the following:

Responsibilities:

  • Understand the processes involved in international shipping from purchase order to delivery.

  • Assist carriers and other third parties with inquiries and problem resolution.

  • Provide tracking and tracing services for customer shipments.

  • Generate, file, and maintain up-to-date customer records, reports, shipment documentation, etc.

  • Provide reporting and documentation collection to support global forwarding personnel and ensure customer data integrity.

  • Perform load audits and ensure all information is accurate.

  • Ensure adherence to customer Standard Operating Procedures, government agency regulations and C.H. Robinson company standards.

  • Timely escalation of shipment issues or potential errors to the Supervisor and Account Manager as needed.

  • Ensure adherence to customer Standard Operating Procedures, government agency regulations and C.H. Robinson company standards.

  • Ensure compliance with all government filings and regulations.

About you:

Required Qualifications:

  • High school Diploma / Graduate or equivalent

  • Minimum 1 year of customer service experience in logistics/ supply chain or similar industries

Preferred Qualifications:

  • Values a diverse and inclusive work environment

  • Ability to work in a fast-paced and deadline-driven office environment

  • Strong attention to detail and accuracy

  • Excellent verbal and written communication skills and phone etiquette

  • Ability to multi-task, prioritize and manage time effectively

  • Exceptional customer service skills and follow up

  • Proficient in Microsoft Office (Word, Excel and Outlook) and strong internet skills

Benefits

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.

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