![Wenco International Mining Systems](https://media.trabajo.org/img/noimg.jpg)
Global Services Specialist
3 weeks ago
Wenco International Mining Systems (
As Wenco continues to grow rapidly and build our next generation of technology, we need a wide range of professionals to help us achieve our objectives. We are committed to providing a stable yet exciting work environment that allows every employee a chance to build and grow their career.
We are currently seeking a full-time Global Services Specialist - Safety to join our office in Brisbane, Australia.
The Global Services Specialist will work with Customers and Partners globally to ensure the correct implementation and usage of Wenco safety solutions (Fatigue Management and Collision Awareness). The Specialist will be required to provide advanced support to our Level 1 support resources and partners globally, analyse data, rollout of hotfixes, as well as develop and document proposals and enhancements to improve the Wenco Safety solutions to meet the end user’s business needs.
Key Deliverables and Responsibilities
Provide Technical support to level one support resources and partners globally. Technical support and troubleshooting for hardware, software, and interface issues. Manage the Mobile Device Management (MDM) system and service provider. Analyse and report on Case Data from CRM system (Jira, Zendesk or equivalent). Analysing customer usage and event data. Incident investigation and report facilitation. Identify, develop and implement best practices regarding setup, configuration and use of safety solutions. Develop Technical documentation, communications, and training material.
Experience, Knowledge, Skills, and Abilities
+3 years Technical support experience. Experience in using CRM support tools JIRA / Zendesk / Confluence) for Technical products. Experience in managing Tickets/cases and analysing case data. Experience using Mobile Device Management system (SAAS Model). Experience in drawing up technical documentation. Technical trouble shooting experience (Hardware and Software). Technical Account Management experience. Analytically minded with attention to detail. Customer centric belief and attitude. Experiencing providing training to support staff would be beneficial. Knowledge of mining and safety sector would be beneficial.
Education
Degree or Technical equivalent in Computer Science, Software Engineering, IT or Engineering field
Travel
Up to 10% domestic and international travel.
-
Global Services Specialist
3 days ago
Brisbane, Australia Wenco (a Hitachi Construction Machinery subsidiary) Full timeAs Wenco continues to grow rapidly and build our next generation of technology, we need a wide range of professionals to help us achieve our objectives. We are committed to providing a stable yet exciting work environment that allows every employee a chance to build and grow their career. We are currently seeking a full-time Global Services Specialist -...
-
Manager - Global Mobility Services
1 week ago
Brisbane, Australia Alchemy Global Talent Solutions Full time**Job Details**: **Posted**: - 16th February, 2023- **Location**: - Brisbane, Queensland, Australia- **Job Ref**: - 16139- **Salary**: - $160,000 AUD (including super)Our client, a leading global service provider, is looking for a Global Mobility Manager to join and lead their international assignment service team. The Global Mobility Manager is...
-
Specialist Global Mobility
4 weeks ago
Brisbane, Australia BHP Full time**Date**:23 May 2024**Job Posting End Date**: **Job Country**:Australia**Job State/Province**:Queensland**Job Location/Region**:Brisbane**About BHP** At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career...
-
Global Sales Specialist
2 months ago
Brisbane, Australia Telstra Full timeEmployment Type Permanent Closing Date 31 July 2023 11:59pm Job Title Global Sales Specialist Job Summary **Job Description**: As a Global Sales Specialist, you play a significant role in contributing to the strategic growth of Telstra and our market presence through identifying, developing, and closing high-value, complex technology solutions with...
-
Onboarding Specialist
2 months ago
Brisbane, Australia Global Payments, Inc. Full timeOnboarding Specialist Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and...
-
Civil - Specialist Projects
4 weeks ago
Brisbane, Australia SRG Global Full time**Job no**: 496919 **Work type**: Full-time **Location**: Brisbane **Categories**: Project Management - **Permanent role - Monday to Friday**: - **Work on specialised civil projects.**: - **Opportunity to develop technical + project management skills.**: - **Collaborative and Inclusive work environment.** **The Role** We are seeking an experienced...
-
Global Trade Control Specialist
2 months ago
Brisbane, Australia BOEING Full timeAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...
-
Global Performance Specialist
2 months ago
Brisbane, Queensland, Australia Flight Centre Alumni Full timeThe Flight Centre Global Performance Specialist is dedicated to deploying data-driven digital performance marketing strategies aimed at maximising marketing ROI and accomplishing business goals. Your proficiency in digital marketing analytics will facilitate precise campaign targeting and performance evaluation.The chosen candidate will hold a crucial...
-
Customer Service Specialist
2 months ago
Brisbane, Australia DFP Recruitment Services Full time**Job description**: Do you want the flexibility to** work from home** providing exceptional customer service with all the equipment, training and support you need? For our client, customers are at the heart of everything they do. Their mission is to create a connected future so that everyone can thrive, and that’s where you come in! As they build their...
-
Global Trade Control Specialist
2 months ago
Brisbane, Australia BOEING Full timeAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...
-
Brisbane, Australia Global Supply Full time**Job no**: 518078 **Brand**: Global Supply **Work type**: Full time, Hybrid **Location**: Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Tasmania, Victoria, Western Australia **Categories**: Operations & Professional Services, Wholesale & Product, Leisure Travel & Retail **About the Opportunity** This...
-
Customer Service Specialist
2 months ago
Brisbane, Australia DFP Recruitment Services Full time**Job description**: Do you want the flexibility? **Hybrid role,** providing exceptional customer service with all the equipment, structured training and support you need? For our client, customers are at the heart of everything they do. Their mission is to create a connected future so that everyone can thrive, and that’s where you come in! As they build...
-
Global Trade Control Specialist
2 weeks ago
Brisbane, Queensland, Australia The Boeing Company Full timeJob DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great...
-
Global Trade Control Specialist
1 month ago
Brisbane, Queensland, Australia The Boeing Company Full timeJob DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great...
-
IT Manager
2 months ago
Brisbane, Australia Boeing RIV Site Full timeThe Opportunity The IT Manager - Phantomworks Global is responsible for multiple networks and leads a multidisciplinary team of System Administrators, Infrastructure Specialists, and cyber security specialists to manage the networks as well as provide service desk support. In your role as the IT Manager - Phantomworks Global you play a crucial role in the...
-
Customer Care Specialist
2 months ago
Brisbane, Australia Global Payments, Inc. Full timeCustomer Care Specialist - Inbound Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with...
-
Customer Service Specialist
7 days ago
Brisbane, Australia Voyager Recruitment Full timeSalary package of $58,500 including Superannuation, full training provided - 8:30am - 5:00pm Monday to Friday role, WFH two days a week once fully trained - Small and friendly team with a dynamic company culture, Global Company! - **Salary package of $58,500 including Superannuation, full training provided**: - **8:30am - 5:00pm Monday to Friday role, WFH...
-
Sales Specialist
3 weeks ago
Brisbane, Australia T&G Global Full time**About us**: Here at T&G Global we're passionate about growing healthier futures. Our story began 125 years ago and today our 2,000 people are located in 13 countries, where we grow, pack, market, sell and distribute high-quality fresh fruit and vegetables from our own orchards and farms, and from over 1,200 independent growers. **About the...
-
Global Customer Support Specialist
1 week ago
South Brisbane, Australia CitrusAd Full time**Job Description**: Launched in 2017, CitrusAd was purposely built with a retailer-first focus creating incremental revenue opportunities through a best-in-class technology platform and a services division to create and develop leading Publisher Monetization programs. This winning combination of tech and highly experienced services allows us to unleash the...
-
IT Manager
2 months ago
Brisbane, Australia BOEING Full timeAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...