Network Engineer

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

As the way we shop continues to evolve, our Coles Network Engineering team keeps us at the forefront. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to reinvent the shopping experience for our customers and build the next generation of digital retailing.

We are on the lookout for an experienced Network Engineer to join one of Australia’s largest corporate networks. In joining Coles, you will gain the opportunity to work on cutting edge technologies, services and solutions and offer ongoing support for complex issues across Coles’ wider Network Engineering Team.

You will join a diverse team that enjoys flexible working and lives our Coles’ Values.

About the role

As a Coles Network Engineer, you will be providing day to day operational support to the business. You will resolve third level faults supporting predominantly Cisco products. You will take pride in problem solving while delighting the customer.  This position is Melbourne based.

In providing Network support, you’ll be working closely with third parties and field engineers. You will be supporting our team members across our stores, distribution centres, data centres and end user peers. We’ll look to you to:

• Support the Coles network environment
• Fail Fix Support of network routing, switching, load balancing, Wireless and Voice
• Adds Moves Changes (AMC) of enterprise DHCP, DNS, Network Device Inventory VLAN
• Configuration and implementation of network devices/services
• Engage effectively with Carrier & Vendor technicians
• Adhere to Coles Change and Security policies
• On-call Rostered Support
• Out of hours change and incident

About you and your skills

To be successful, you’ll have:

• Cisco CCNA or similar work experience, Network Operations Centre (NOC)
• Cisco technologies; Data Centre Switching, ACI , SDA WAN, LAN, WIFI, Voice
• Emerging technologies SDWAN WAN LAN WIFI Voice (Meraki, Cradlepoint)
• Knowledge of Application Delivery Control - Load balancing
• In depth understanding of network concepts (LAN/WAN/routing/switching)
• Practical experience of DNS and DHCP technology changes
• Demonstrable technical end user service restoration skills
• The self-motivation, reliability, and proven ability to work as part of a technical team
• Adhering to high level Security principles
• NETOPS would be advantages with associated programming skills
• Knowledge of Network Support tools; packet tracing, network monitoring tools

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