Administrative Support
2 weeks ago
Schedule: 8:00 am to 5:00 pm AEST
Job Overview:
We are looking for a detail-oriented Administrative Support Specialist. This role is pivotal in monitoring live racing games, managing customer payment processes, and ensuring that all administrative functions are conducted efficiently. The ideal candidate will be adept at multitasking, have a keen eye for detail, and possess a solid understanding of customer service and regulatory compliance in the gambling sector.
Key Responsibilities:
- Monitor live Australian horse race games and ensure accurate updating of game results and betting outcomes.
- Oversee and verify customer payment transactions, ensuring timely and accurate processing in accordance with company policies.
- Liaise with customer service teams to resolve payment discrepancies and provide administrative support in customer disputes.
- Maintain thorough records of races, bets, and customer interactions to ensure compliance with gambling regulations.
- Assist in the preparation of daily and weekly reports on betting activity, financial transactions, and any discrepancies.
- Coordinate with the IT department to troubleshoot and resolve any issues with the betting platform.
- Conduct regular checks and balances to ensure all operations align with legal and company standards.
- Provide general administrative support including managing schedules, organizing meetings, and handling correspondence.
Qualifications:
- Proven administrative experience, preferably in the gaming or sports betting industry.
- Strong analytical skills and attention to detail.
- Excellent organizational and time management abilities.
- Proficient in MS Office and database management; experience with betting platforms is a plus.
- Strong communication skills and the ability to work collaboratively across departments.
- Knowledge of the sports betting industry, particularly horse racing, is highly desirable.
- High school diploma required; a degree in business administration, finance, or related field is preferred.
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