Guest Service Officer

3 weeks ago

Canberra, Australia Hyatt Full time

Summary

About Hyatt

At Hyatt we care for people so they can be their best. As we continue to grow, we don’t lose sight of what’s most important—people. Hyatt is a company that was built by family. It’s a workplace where co-workers become friends. Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands. 

About Hyatt Hotel Canberra - A Park Hyatt Hotel

Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting. The traditional furniture styles as well as garden and park views are all enhanced with sleek technology.

This is your chance to work at a luxurious heritage property like no other.

The benefits you will enjoy as a valued member of our Hyatt Family:

  • Access to employee benefits such as complimentary shift meals, discounts for the Clubhouse and all Food and Beverage outlets
  • Training and development opportunities with over 2000 online learning modules to support your career development
  • Laundered uniforms
  • Above Award wage rates
  • Access to an employee assistance program
  • Being part of a diverse and inclusive team, passionate about their work
  • Complimentary and discount accommodation at Hyatt properties worldwide
  • Opportunity to grow and develop your career within an international hotel group

Some of the responsibilities include:

  • Greet guests in a friendly, hospitable manner
  • Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
  • Provide guests with information regarding the hotel, outlets, amenities, and area 
  • Respond to guest calls and requests.  Employ problem resolution strategies and service recovery in the event of guest complaints. 
  • Answer phones in a courteous manner and assist guests with any inquiries
  • Utilize hotel software and PMS to record guest information in an accurate manner 

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