Group Training Manager

4 weeks ago

Melbourne, Australia Stamford Hotels & Resorts Full time

About the role

:

As an integral member of the Executive Team and reporting directly to the Singapore Head Office Director of Human Resources and you will be responsible for to lead the L&D functions for all 6 luxuries Stamford Hotels & Resorts in Australia. You are required to work closely with the property leadership team to identify and address employee and organizational development needs.

The primary focus of the L&D function is to contribute to the successful delivery of the L&D strategy by understanding the Hotel operational training needs, develop and establish the key specifics learnings for both in-person/virtual such as workshops, training programs curriculum & analyze cross-functional skill capabilities of the hotel group staff members. Drive continuous improvements in L&D functions, Develop Stamford Hotels Career Roadmaps, Competency Roadmaps and Training Roadmaps to provide Training and Development Blueprints for SHR employees.

Your key responsibilities will include:

Partner with GMs and VP Ops to develop Stamford Operation and Service Audit (SOSA) blueprint to evaluate the consistency and level of service standards across all Stamford hotels. Collaborate with hotel management teams to identify and conduct training needs assessments to determine skills and performance gaps, training priorities, learning objectives and methodologies within the Stamford Hotels group. Monitor and evaluate the effectiveness of L&D programs and initiatives through regular feedback, assessments, performance reviews and identify specific behavioral to effectively impact the Service Excellence, Guest relation experiences and aligning on our key business indicators. Involves budget forecasting on training budgets and control expenses within the financial budget. Develop Stamford Hotels Career Roadmaps, Competency Roadmaps and Training Roadmaps to provide Training and Development Blueprints for SHR employees.Develop On-the-Job (OJT) manuals for supervisors to train entry level employees (FT & Casual) during onboarding and probation process. Design and deliver engaging Service Training modules, workshop/programs curriculum to roll out across Stamford Hotel group staff members, focusing on high-quality service delivery, hotel product knowledge, and operational consistency & efficiency.

To be successful:

You will likely possess extensive working knowledge with at least 5 years L&D functions in a hospitality environment. You hold a degree qualification and ideally be in Hotel Management, Hospitality, or a related field. qualified. The role will require an exceptional level of communication, organization and attention to detail, along with problem solving abilities.

The role will require excellent written and spoken English. A superior level of leadership, dedication to staff development along with an understanding of the needs and desires of customer service are essential.


Additionally, you must have

Obtained a TAE40122 Certificate IV in Training and Assessment would be a plus. Demonstrated knowledge and experience in managing training and assessment activities that align with the hotel standards and other regulatory requirements. Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations etc). Strong knowledge of hotel operations, guest services, and industry standards. Excellent communication and interpersonal skills, enabling effective collaboration with hotel management, staff members, and external training providers. Strong organizational and time management skills, with the ability to prioritize and meet multiple deadlines. Proficiency in Microsoft Office Suite and familiarity with learning management systems (LMS). Flexibility to travel to different hotel locations within the group as needed.

  • Group Training Manager

    6 days ago

    Melbourne, Australia Stamford Hotels & Resorts Full time

    **Job No**: CHO16022024 **Location**: Melbourne About Stamford Hotels and Resorts Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of premium hotels in Australia. The hotel portfolio consists of more than 1500 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium...

  • Group Training Manager

    4 weeks ago

    Melbourne, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM2024032512 **Location**: Melbourne About Stamford Hotels and Resorts Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of premium hotels in Australia. The hotel portfolio consists of more than 1500 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of...

  • Group Training

    7 days ago

    Melbourne, Australia Crown Melbourne Full time

    (**Job Number**: MEL15518) **Group Crown PlaySafe Training & Prevention Manager** **Crown Melbourne** At Crown, our overall success is achieved through a combined team effort, therefore we strive to provide opportunities for our employees to learn, grow and thrive in a positive and supportive work environment which embraces diversity and inclusiveness....

  • Training Manager

    7 days ago

    Melbourne, Australia SunRice Full time

    The SunRice Group is an Australian ASX-listed branded food group, comprising multiple businesses, assets and operations across Australia, New Zealand, the Middle East, the United States, The Pacific Islands and Asia. SunRice was built by the Australian rice industry over many decades, and today is one of Australia’s leading branded food exporters, with...

  • Training Manager

    4 days ago

    Melbourne, Australia SunRice Full time

    The SunRice Group is an Australian ASX-listed branded food group, comprising multiple businesses, assets and operations across Australia, New Zealand, the Middle East, the United States, The Pacific Islands and Asia. SunRice was built by the Australian rice industry over many decades, and today is one of Australia’s leading branded food exporters, with...

  • Training Manager

    7 days ago

    Melbourne, Australia Sunrice Full time

      The SunRice Group is an Australian ASX-listed branded food group, comprising multiple businesses, assets and operations across Australia, New Zealand, the Middle East, the United States, The Pacific Islands and Asia.  SunRice was built by the Australian rice industry over many decades, and today is one of...

  • Group Manager

    4 weeks ago

    Melbourne, Australia Victoria Police Full time

    Victoria Police Forensic Services Department Business & Professional Support Services Forensic Intelligence & IT Management Group Fixed Term FO-6 Group Manager role available. The Victoria Police Forensic Services Department (VPFSD) is one of the largest providers of forensic services in Australia. The Department has over 500 staff: a combination of forensic...

  • Training Manager

    4 weeks ago

    Melbourne, Australia Capgemini Full time

    At Capgemini Group, we are proud of our purpose “Unleashing human energy through technology for an inclusive and sustainable future”. Our success is measured through our value creation, and our overall positive impact. Capgemini Invent is the digital innovation, transformation and consulting global business line of the Capgemini Group, specialising in...

  • Group Manager

    4 weeks ago

    Melbourne, Australia Victoria Police Full time

    Location: Melbourne | Northern Metropolitan Job type: Full time / 6 months Organisation: Victoria Police **Salary**: $141,088 - $152,598 Occupation: IT and Telecommunications Reference: VG/E20008900 The Victoria Police Forensic Services Department is an accredited laboratory that provides a professional forensic service to Victoria Police, persons...

  • Group Financial Analyst

    6 days ago

    Melbourne, Australia Perigon Group Full time

    Newly created role with fast growing organisation - Collaborative and supportive environment - Attractive remuneration package Our client is a well-regarded Group that operates in the Education sector. They are a fast-growing organization that operates across various countries. They have recently created a new position in their Finance team, for a Finance...

  • State Personal Training Manager, Victoria Melbourne

    4 weeks ago

    Melbourne, Australia Fitness and Lifestyle Group Full time

    **The opportunity**: As Victoria's State PTM you will take overall responsibility for the recruitment, supervision, training, development and associated management of all independent contractors (rental trainers) within the state. You will be targeted with achieving budgeted revenues and cost lines of your state. Key duties and responsibilities include (but...

  • Study Group Coordinator

    4 weeks ago

    Melbourne, Australia ILSC Education Group Full time

    Role: Study Group Coordinator Location: Melbourne Term: Full-time -month fixed term Overview of Role ILSC Education Group is one of Australia’s largest and fastest-growing language schools, known for the quality, rigour and variety of programs that are tailored to best meet international student needs and interests. ILSC Programs include General...

  • Group Marketing Creator

    4 weeks ago

    Melbourne, Australia Manhattan Group Full time

    **We are seeking a world-class Group Marketing Creator for a Hospitality and Hotel Group in Vietnam.** This position is created for a highly Southeast Asian professional who has managed a larger team of marketing experts and lead the main objectives for the company. **Position**:Group Marketing Creator **Industry**:Hospitality & Hotels **Staffing...

  • Group Cyber Education Manager

    7 days ago

    Melbourne, Australia Commonwealth Bank Full time

    **Group Cyber Education Manager** - Customer-focused and high integrity culture. - We value career progression. **See yourself in our team**: Cyber Security protects the Bank and our customers from theft, losses and risk events, through effective and proactive management of cyber security, privacy and operational risk. Do work that matters The Group Cyber...

  • Group Fp&a Manager

    6 days ago

    Melbourne, Australia Easygo Full time

    **About Us**: Easygo is a well-established tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space building well-designed casino games, crypto platforms, and sportsbooks. The products we build are used by millions of people...

  • Voc Educ

    4 weeks ago

    Melbourne, Australia Education and Training Full time

    Location: Melbourne | Eastern Metropolitan Job type: Part time / From 24/04/2023 Organisation: Education and Training **Salary**: Salary not specified Occupation: Teacher Reference: 1337839 **Selection Criteria**: **SC1** Demonstrated knowledge of the relevant curriculum, including the ability to incorporate the teaching of literacy and numeracy...

  • Group Risk Manager

    4 weeks ago

    Melbourne, Australia Mars Recruitment Full time

    Group Risk Manager - Permanent - $170,000 package About the company: Our client is ASX listed and due to growth has a new Group Risk Manager role that they are looking to recruit on a Permanent basis. This role will report into the CRO and will ultimately be responsible for the Risk function across the Group. About the role: This newly created role will be...

  • A220 Aircraft Training Captain

    3 days ago

    Melbourne, Victoria, Australia Qantas Group Full time

    locationsMelbournetime typeFull timeposted onPosted 11 Days Agojob requisition idR88497Seeking applications for A220 Aircraft Training CaptainsBe a part of an Entry Into Service for a First of Type in Country2-year fixed term or permanent opportunities to live and work in AustraliaMelbourne, Australia location What's on offer: A new adventure working and...

  • A220 Aircraft Training Captain

    4 weeks ago

    Melbourne, Victoria, Australia Qantas Group Full time

    locationsMelbournetime typeFull timeposted onPosted Yesterdayjob requisition idR88497Seeking applications for A220 Aircraft Training CaptainsBe a part of an Entry Into Service for a First of Type in Country2-year fixed term or permanent opportunities to live and work in AustraliaMelbourne, Australia location What's on offer: A new adventure working and...

  • A220 Aircraft Training Captain

    4 weeks ago

    Melbourne, Australia Qantas Group Full time

    Seeking applications for A220 Aircraft Training Captains Be a part of an Entry Into Service for a First of Type in Country 2-year fixed term or permanent opportunities to live and work in Australia Melbourne, Australia location What’s on offer: A new adventure working and living in vibrant Melbourne, Australia Attractive Salary and...