Current jobs related to Service Desk Analyst - Canberra - Fujitsu
-
Service Desk Analyst
1 week ago
Canberra, ACT, Australia Green Light Full timeJob Title: Service Desk AnalystGreen Light Australia is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing direct IT support to end-users remotely and over the phone.About the Role:Provide high-level customer service to end-users through all communications.detect and record...
-
Service Desk Analyst
2 months ago
Canberra, Australia Fujitsu Full timeAbout the job Service Desk Analyst **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. **About...
-
Aps4 Service Desk Analysts
4 weeks ago
Canberra, Australia Comcare Full time2x Ongoing vacancies in Canberra. A merit pool will be created and may be used to fill similar ongoing or non-ongoing positions in Canberra and Melboune **Overview of the Team** The Technology and Information Management (TAIM) Unit maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership,...
-
Service Desk Analyst
5 months ago
Canberra, Australia Gateway Synergy Recruitment Full timeMicrosoft Windows, Microsoft Office, Microsoft SCCM, Active Directory, Citrix - 6 months initial contract with 1x6 months extension. Canberra location. - Experienced Service Desk Analyst with experience in delivering digital products **Gateway Synergy is looking for highly experienced Service Desk Analyst contractor for a government department.** **The...
-
Service Desk Analyst
5 months ago
Canberra, Australia HAYS Full timeSeeking a motivated Service Desk Analyst to provide support to a geographically dispersed network. **Your new company** **Your new role** As the Service Desk Analyst your day-to-day role will be supporting the Service Desk Manager in the administration of matters relating to provision of planning and delivery support activities, this includes...
-
Service Desk Analyst
3 weeks ago
Canberra, ACT, Australia Green Light Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Green Light. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our end-users.Key ResponsibilitiesProvide timely and effective technical support to end-users via phone, email, and...
-
APS4 Service Desk Analysts
4 weeks ago
Canberra, Australia Comcare Full time*2x Ongoing vacancies in Canberra. A merit pool will be created and may be used to fill similar ongoing or non-ongoing positions in Canberra and Melboune Overview of the Team The Technology and Information Management (TAIM) Unit maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance,...
-
Service Desk Analyst
2 months ago
Canberra, ACT, Australia KBR Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at KBR. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.Key ResponsibilitiesDiagnose and resolve printer hardware, software,...
-
Senior Service Desk Analyst
3 weeks ago
Canberra, ACT, Australia Chandler Macleod Full timeAbout the RoleWe are seeking a highly skilled Senior Service Desk Analyst to provide exceptional support to our Federal Government customer. As a key member of our team, you will be responsible for delivering efficient and effective ICT Service Desk, Management, and Support services.Key Responsibilities:Provide prompt and effective resolution of Incidents...
-
Service Desk Analyst
5 months ago
Canberra, Australia Minutes To Seconds Full timeMinutes to Seconds is #HIRING for Service Desk Analysts, ideally based in #ACT #Canberra. **Requirements**: - MUST HAVE requirements: - currently based in Australia - preferably with Australian Citizenship and at least a Baseline Clearance - Relevant experience of at least 5 years for each role Please note that the role is on a CONTRACT work basis and...
-
Service Desk Analyst
5 months ago
Canberra, Australia HiTech Personnel Full time**Reference #**: - JF/NL0804**Title**: - Service Desk Analyst - ITIL - Active Directory, Microsoft - FED GOVT**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 6 month + EXT**Description**: - **ASAP Start with a leading Federal Government Department!**: - **Lucrative hourly rates on offer $$**: -...
-
Service Desk Analyst
5 months ago
Canberra, Australia KBR Full timeTitle: Service Desk Analyst Your KBR future – delivering solutions and changing the world About KBR: We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world. KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR...
-
Service Desk Analyst
7 months ago
Canberra, Australia IT Alliance Australia Full timeCanberra **Australian Electoral Commission** One of our **Federal Government** clients is looking for **Service Desk Analyst **in **Canberra**.** **We are looking for the following Skills/Experience**: - Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network. -...
-
Service Desk Analyst
5 months ago
Canberra, Australia Canberra Consulting Full timeAttractive hourly rates $$$ - 6 + 6 Months Federal Government Contract - Negative Vetting 1 Security Clearance Required **About us** Canberra Consulting focuses on delivering highly skilled and qualified professionals to our clients. Canberra Consulting has the experience and the capability to understand your specific requirements and match them to the...
-
Service Desk Analyst
5 months ago
Canberra, Australia MinterEllison Full time**Location**: Canberra, Sydney **Contract Type**: Permanent MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to create sustainable value with our clients, people and communities. That means...
-
Service Desk Analyst
5 months ago
Canberra, Australia KBR Full time**Title**: Service Desk Analyst **Your KBR future - delivering solutions and changing the world** **About KBR**: **We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.** KBR delivers science, technology and engineering solutions to governments and companies around the...
-
IT Service Desk Analyst
5 months ago
Canberra, Australia Unisys Full time**What success looks like in this role**: IT Service Desk Analyst to provides support, responds and resolves customer requests, in relation to software, hardware and network operations difficulties of our customer by providing fast, efficient and friendly customer service. **You will deliver value by**: - 1st Level telephone and other media contact...
-
IT Service Desk Analyst
5 months ago
Canberra, Australia Unisys Full time**What success looks like in this role**: IT Service Desk Analyst to provide support, respond and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. **You will deliver value by**: - 1st Level telephone and other media contact support. - Strive for a...
-
Service Desk Analyst
3 weeks ago
Canberra, Australia Telstra Full time**Employment Type **:Permanent **Closing Date **:5 Nov 2024 11:59pm **Job Title **:Service Desk Analyst **Job Summary** As a Complex Customer Service Specialist, you use your great customer skills combined with your product and process knowledge to positively impact our customers’ experience. You directly contribute to the retention and growth of...
-
Senior Service Desk Analyst
1 month ago
Canberra, ACT, Australia Chandler Macleod Full timeAbout the RoleWe are seeking a highly skilled Senior Service Desk Analyst to join our team. As a key member of our service desk, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide prompt and effective resolution of incidents and service requestsManage calls from initiation to...
Service Desk Analyst
4 months ago
About the role
We are searching for a number of junior Service Desk Analysts with AGSVA security clearance to support our Government/Defence clients in managing a range of ICT capabilities to support ICT operations. This will include providing Level 1 and Level 2 technical support following ITIL methodology.
An AGSVA security clearance is essential to this role and therefore our preference are with Australian citizens with clearance.
About you
Responsibilities and Accountabilities:
Providing support to our customer, you will ensure prompt resolution of Incidents and Service Requests, either by resolving them yourself, or through appropriate escalation to a higher level. You will manage calls from initiation to resolution, ensuring the customer is kept informed all the way, and ensuring expectations are set and met. Provide a high level of customer service throughout all communications with the end user. Respond efficiently to all contacts in accordance with applicable Service Level Agreements, Operational Level Agreements and Key Performance Indicators. To be familiar with and compliant to all procedures applicable to the Service Desk, as published in document repository for the Service Desk which the Service Desk Analyst works on. Continue to record into the standard service management software, all activities performed as part of the management of all issues or queries worked on, up to and including closure. To be familiar with and compliant to all Security policies applicable to the operation of the Service Desk including both Fujitsu and customer policies. Make all possible attempts to resolve all resolvable Incidents and Service Requests within a ten-minute window using personal technical knowledge, knowledge base articles, procedures and scripted questions. To be familiar with and to demonstrate improvement in achieving the Key Performance Indicators, as well as the Company Core Competencies and Role Based Competencies for the role. Participate in team meetings to focus team on key activities of improvement, achieving weekly performance targets. Recommend improvements in processes, where identified, to the Service Desk Team Leader, to support consistent and efficient delivery of business outcomes.Requirements:
AGSVA Security Clearance 3-4 years similar experience within Government or Defence ITIL and ICT proficiency and experience Sound communication and customer service skillsWhy Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture. We offer tailored career paths across our global organization to support your professional and personal growth. Our customers trust us. We have an excellent reputation across the region and globally. Best in class reward and recognition programs flexible work, volunteering leave and more. We live our values of aspiration, trust and empathy, all day, every day.