Pathology Collection Area Manager

4 months ago

Gold Coast, Australia Healius Full time

Job reference: 11574  

Brand: QML Pathology  

About Us

QML Pathology is part of Healius' Pathology division, one of Australia's leading providers of private medical laboratory and pathology services. We operate about 100 medical laboratories and 2,000 patient collection centres across metropolitan, regional and remote Australia. Each year, we provide one in every three pathology services in Australia, extending from exclusively servicing some of Australia's largest and most complex private and public hospitals to small and remote Australian Aboriginal communities.

The Role

As Area Manager, you will be providing leadership and managing a geographical area of Pathology Collection services and Collection Leads. You will be using your leadership skills to ensure your team feel supported, empowered and motivated, and are appropriately trained to provide leadership and guidance to Pathology Collectors, working closely with the Commercial Team to ensure alignment on the wider business strategy.

You will be overseeing the patient service delivery, managing key healthcare networks, and supporting the organisation and business growth including ACC availability.

Using your commercial acumen, you will be managing and optimising collections processes, supporting training and rolling out new technology designed to enhance efficiency and support revenue growth for region.

Key Accountabilities will involve:

Leading, coaching and mentoring of Collections Support Services Team Driving and delivering business strategies to ensure that the Collections Support team enables the smooth, efficient, and effective operations of Collection sites Monitor and report on monthly financial results Communicating and driving the national collection standards across levels of the collections structure Ensuring the delivery of high quality and consistent collection services across the region’s collections centre network, meeting all accreditation requirements and standards (including Quality and WHS) Elevating customer satisfaction and improving patient and provider experiences in ACCs and hospitals Ensuring effective and efficient collections processes and resource allocation for optimal network utilisation and service excellence Attracting new, and engage and retaining existing Pathology Collections staff Providing leadership, guidance, motivation and performance management to the Collection Leads Supporting the Collection Leads in alignment with Enterprise Agreements , Employee Relations and Industrial Relations frameworks

About You

To be considered for this position, you will need to have a great blend of skills, including:

 Leads by example, demonstrates confidence and recognises and rewards actions that support our purpose,mission and values Proactively develop customer relationships by listening to and understanding the customer (both internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction and providing friendly, efficient customer service Building relationships and working effectively with the team; showing respect for others in the team; putting group objectives ahead of individual needs; solving problems within the team and supporting group decisions Manages time effectively complying with rosters and timetables Adapts to changing circumstances, accepts new ideas, deals with ambiguity and makes positive use of opportunities Ensure safe working practices and obligations, as per the company WHS policy and procedures for all personnel on site - including visitors - are adhered to, to maintain a safe working environment Report all incidents, accident or injuries within 24 hours to management using the appropriate incident reporting procedure and hazards using the Hazard reporting procedure Certificate III in Pathology Collection (Desirable) Certificate IV in Pathology (Desirable) Bachelor of Business Management (Desirable) Experience 5+ years with management experience  Proven ability to manage and supervise a team in a disperse region  Exposure to team leadership, coaching, mentoring and delivering exceptional customer service

.

Benefits and Wellbeing

As part of working for Healius, you will have access to a range of benefits including:

A marketplace of exclusive discounts and vouchers from leading Australian and online retailers. Corporate health insurance discounts, banking benefits and novated leasing consultations. An e-learning platform with access to a library of courses and learning paths. An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches. Fitness Passport – access fitness centres across Australia at a subsidised rate Career growth opportunities across the Healius network Being a part of a large ASX-listed organization focused on delivering positive outcomes to all Australians

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