Client Service Manager

2 months ago

Armadale, Australia Home Care Full time

Who we are

Regis Aged Care is one of Australia’s largest providers of aged care services, with in-Home Care provided in Melbourne, Mildura, Launceston, Hobart, Darwin and Cairns.

Our purpose is to provide personalised and respectful care that embraces the experience of ageing.

Our values are optimism , passion , integrity , and respect .

How you’ll make an impact

As a senior member of the home care team and reporting directly to our Home Care General Manager, Client Service Managers play a vital role in developing care and support plans that align with client needs and aspirations for an independent, safe, and comfortable life in their own home for as long as possible.

Through individualised care management, you will use your skills and knowledge of care requirements to conduct assessments, and develop person centred care plans focused on fostering client independence, wellness and reablement.

You will assist and enable clients and their families to understand how they can use their Home Care Package funding in accordance with the guidelines to achieve positive outcomes that optimise their health, wellbeing and safety.

You will build positive and effective partnerships with a range of stakeholders including including clinical experts, allied health professionals as well as our Home Support Workers, ensuring our clients get the right care and support to meet their individual needs, everytime.

Your empathetic and responsive approach will contrinute to building long lasting trusted relationships with your clients and their families, and make a real difference, everyday.

About you

As a compassionate and reliable individual who prides themselves in delivering customer service excellence, ideally with experience within the health and/or aged care sector, you’ll have;

Attention to detail A positive and practical attitude with the ability to creatively problem solve complex care issues Well developed understanding of person centred care principles Demonstrated skills in networking and developing strong links with local service providers, suppliers and referrers Strong time management skills A current driver’s licence.

Our Culture

Regis is proud to be an EEO employer. We support an inclusive approach in the workplace. We celebrate our diversity and welcome all staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

From the moment you step through our doors, you'll feel welcome and supported to do your best work and really make a difference in people's lives.

Our Benefits

As a Regis employee, benefits you'll be able to take advantage of include:

Discounts and benefits through Maxxia Rewards at selected retail outlets, department stores, attractions, travel, cinemas, restaurants and more. Discounted private health insurance, gym memberships, technology items from JB Hi-Fi and more. A number of employee wellness platforms including EAP and free annual Influenza vaccination. Vehicle financing through salary packaging, novated leasing and super contributions. Appreciation programs and events such as employee of the moment, wall of thanks, national awards of excellence and team events.

To APPLY

If this sounds like the ideal role for you and you have the skills and experience, we're looking for, we'd love to hear from you. So, don't delay, apply today.

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