Associate, Client Solutions

5 months ago

Sydney, Australia GLG Full time

We are seeking an Associate to support GLG’s business in Australia and New Zealand.

Associates are the engine behind GLG’s Insight Network, the world’s largest and most varied source of first-hand expertise. The Associate role is a fast-paced, expert-facing role. Associates help drive GLG’s business forward and add value through close coordination with client-facing team members to fulfil our clients’ needs. As an Associate, you will need to quickly understand project requests in collaboration with client-facing teams, identify and recruit new Network Members (experts) and ensure end-to-end delivery of calls on your team including scheduling, to provide a seamless client experience.

Associates complete a comprehensive training program, receive daily coaching and feedback, and develop strong, transferable business and leadership skills that will help them excel in their current and future roles.

After achieving specific quantitative and qualitative goals, and depending on the business need, Associates typically progress to Senior Associate roles. Senior Associate roles are client-facing, where expectations include end-to-end project delivery and client relationship-building.

Key Associate Responsibilities Include ​ 

​Supporting team members on various aspects of client projects and Network Member engagement. Recruiting new experts to join GLG’s insight network through targeted lead generation and timely outreach by phone, email, and other methods.  Building your understanding of client strategies, various industry sectors, and value chains to identify and vet the best experts for client projects.  Scheduling and confirming critical calls and meetings between GLG’s clients and Network Members, including scheduling all calls with your new recruits. Proactively engaging with GLG’s Network Members to understand their expertise and gauge their fit-on client projects.  Collaborating closely with client-facing team members to expand projects and rescope of recruiting populations to drive successful client outcomes. Learning and upholding our compliance policies and procedures to protect the integrity of client engagements. 

As an Associate, You Will Learn ​ To  

Excel in a phone based and highly challenging environment that demands attention to detail and prioritization of various workflows and execution on multiple projects at the same time.  Recruit and vet new relevant experts to the GLG Network, building your lead generation, outreach, screening and pitching skills. Develop strong, transferable business skills, including communication, time management, negotiating, problem solving, project management, research and the ability to achieve monthly/quarterly targets.  Collaborate with colleagues on and across both regional and global teams to contribute to revenue and broader commercial success.  Mentor future GLG Associates as you become tenured and proficient in your role.

Ideal Candidates Have ​ 

Bachelor’s Degree Excellent communication skills Confident and strong communication (oral and written), interpersonal skills​ and motivation to work on the phone daily with Network Members and potential recruits. Desire to work in a fast-paced, collaborative, team environment where we strive to provide an excellent experience for experts and clients. Ability to work responsibly and manage multiple, simultaneous tasks and prioritize effectively, given that priorities shift quickly at GLG. High motivation to exceed personal weekly, monthly, and quarterly commercial targets.  Strong problem-solving skills. Ability to quickly digest and implement feedback and coaching. Eagerness to learn about new topics, industries, and companies. 

#LI-Hybrid

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