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Donor Coordinator Part-time

3 months ago

Adelaide, Australia Genea Full time

Company Description

We are for family. For people, for success, for love, for innovation, for each other.

Genea is for family, all types. Family defines us, our actions, our vision, our unity. We love what we do, the people we work with and the satisfaction of being part of a team that genuinely changes people’s lives – it doesn’t get more rewarding than that when it comes to work

Job Description

We are currently looking for a Donor Coordinator to join our team on a part time basis (3 days per week). In this role you will be the main point of contact for our patients and donors providing support,  information and coordination in their preparation to accessing our donor services or donating gametes.

 This will include;

  • Customer service/ Patient care – Supporting current and potential patients and donors through the process,  advising them of the requirements, next steps and supporting them on their journey to access our services.
  • Legislation & accreditation - Ensure compliance with all legislative and regulatory requirements in all states and countries that Genea practices gamete donation
  • Records management -Management of Donor Service waiting lists and all relevant required information.
  • Results reporting - Track pregnancies and liaise with counselling and nursing to ensure reporting to the donor register is done in a timely manner.

Qualifications

We are looking for someone with a solid background in healthcare administration for this role, who can demonstrate; 

  • Strong customer service and communication skills, both in person and through phone and digital platforms
  • A high level of empathy and care
  • Exceptional attention to detail
  • Eagerness to learn  - there is a lot to learn in this role, and we are willing to train but you must also be invested in your learning 
  • Strong computer skills and technical capability - We work on a range of platforms at Genea which you will need to learn. This role will have a variety of administrative components which will be key to your role. 
  • A good team player - at Genea we are all about working together to achieve a common outcome. The Donor team is a small one, but an essential one, so it is essential everyone works together to achieve the best possible outcomes for our patients, donors and other members in the organisation we work with.
  • Previous experience in reproductive health or fertility 

Additional Information

Our staff enjoy working at Genea for several key reasons; the people we work with, flexibility, development opportunities, fulfilment of working somewhere that truly makes a difference to people's lives – It’s a pretty special place to work…

What's in it for you?

  • Project and spot bonus schemes
  • Enjoy exclusive employee discounts at over 350 retail, hospitality and travel partners
  • First-class Health & Wellbeing program - access fitness classes, yoga and access support such as EAP and Parents at work.
  • We are a certified Family Friendly workplace 

Genea is committed to providing a workplace that is diverse, equitable and inclusive. It is important to us that our hiring process is accessible and open to all, we welcome applications from Indigenous Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.”

Please contact our recruitment team (hrrecruit@genea.com.au) if we can help with any reasonable adjustments to enable you to participate in the job application process