Customer Service Officer

1 month ago

Lewisham, Australia St Vincent de Paul Full time

About Us

  • Casual position starting immediately
  • Warm outbound calls to people we’ve assisted for research purposes
  • Ideal for someone who seeking to work within a purpose lead organisation

The St Vincent de Paul Society is a leading provider of community support services, whose values to shape a more just and compassionate society. We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services. 

Your Role

The Customer Service Officer (known as Client Impact Assessment Officer internally) will engage in survey conversations over the phone with people that the St Vincent de Paul Society NSW (SVDP) has assisted over the last financial year. The role will involve working in a team to directly call people we’ve assisted who have agreed to be contacted for research purposes. Through asking questions from a pre-determined survey, you will also record client responses.

The Membership, Volunteers and Regional Operations (MVRO) directorate requires survey data to understand the impact of SVDP assistance in the lives of people we’ve assisted. This information will allow for data-driven strategic decisions making to be made in relation to ongoing assistance support. The information will also be used to provide evidence for funding of SVDP programs and services.

Your Responsibility

  • Make phone calls to survey people that the St Vincent de Paul Society NSW has assisted, survey them, and record their responses by entering data into our systems
  • Perform data entry using prescribed Society systems including Microsoft office products eg Word, Excel, Teams
  • Maintain sensitivity, privacy and confidentiality when conducting surveys
  • Communicate effectively and respectfully with other members of the team and with the people we’ve assisted
  • Monitor and document hours and complete fortnightly timesheets
  • Attend team meetings via Teams or in person where required.
  • Ensure that the Society effectively safeguards children.

You Will Need

  • General administrative skills
  • Computer skills - proficient in using MS Word and Excel (intermediate level)
  • Ability to multi-task
  • Data entry skills
  • Good customer service skills; able to communicate well by email and telephone
  • Ability to maintain confidentiality

Apply Now

If this sounds like you, don’t wait - apply now, we are interviewing applications as we receive them.

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.

  • Customer Service Officer

    3 weeks ago

    Lewisham, Australia St Vincent de Paul Society Full time

    **Customer Service Officer**: - Date: 9 May 2024- Location: Lewisham, NSW, AU, 2049- Requisition ID: 906**About Us**: - **Casual position starting immediately**: - **Warm outbound calls to **people we’ve assisted for research purposes**: - **Ideal for someone who seeking to work within a purpose lead organisation** *** The St Vincent de Paul Society...

  • Customer Service Officer

    5 days ago

    Lewisham, Tasmania, Australia St Vincent de Paul Society Full time

    Customer Service Officer: Date: 9 May 2024 Location: Lewisham, NSW, AU, 2049 Requisition ID: 906About Us:- Casual position starting immediately:- Warm outbound calls to people we've assisted for research purposes**:Ideal for someone who seeking to work within a purpose lead organisation***The St Vincent de Paul Society is a leading provider of community...

  • Customer Service Coordinator

    2 months ago

    Lewisham, Australia Catholic Healthcare Full time

    **Job Description**: **CHSP Client Onboarding Coordinator** Catholic Healthcare promotes the dignity, life and spirituality of older people through connected and inclusive communities across residential aged care, home and community services and retirement living across NSW and SE QLD. Our values of Courage, Compassion and Integrity sit at the core of...

  • Customer Service Coordinator

    2 months ago

    Lewisham, Australia Catholic Healthcare Full time

    **Job Description**: **CHSP Client Onboarding Coordinator** Catholic Healthcare promotes the dignity, life and spirituality of older people through connected and inclusive communities across residential aged care, home and community services and retirement living across NSW and SE QLD. Our values of Courage, Compassion and Integrity sit at the core of...

  • Customer Service Coordinator

    5 days ago

    Lewisham, Tasmania, Australia Catholic Healthcare Full time

    Job Description:CHSP Client Onboarding CoordinatorCatholic Healthcare promotes the dignity, life and spirituality of older people through connected and inclusive communities across residential aged care, home and community services and retirement living across NSW and SE QLD. Our values of Courage, Compassion and Integrity sit at the core of everything we...

  • Customer Service Coordinator

    5 days ago

    Lewisham, Tasmania, Australia Catholic Healthcare Full time

    Job Description:CHSP Client Onboarding CoordinatorCatholic Healthcare promotes the dignity, life and spirituality of older people through connected and inclusive communities across residential aged care, home and community services and retirement living across NSW and SE QLD. Our values of Courage, Compassion and Integrity sit at the core of everything we...

  • Accounts Officer

    2 weeks ago

    Lewisham, Australia St Vincent de Paul Society NSW Full time

    **8 month Full-time Contract**: - Rare Opportunity to Make a Difference in a Purpose-Led Organisation - Hybrid Way of Working - Work/Life Flexibility Options - Not-for-Profit Salary Packaging Tax Free Benefits The St Vincent de Paul Society is a leading provider of community support services, whose mission is to shape a more just and compassionate society....

  • Accounts Officer

    5 days ago

    Lewisham, Tasmania, Australia St Vincent de Paul Society NSW Full time

    8 month Full-time Contract: Rare Opportunity to Make a Difference in a Purpose-Led Organisation Hybrid Way of Working Work/Life Flexibility Options NotforProfit Salary Packaging Tax Free BenefitsThe St Vincent de Paul Society is a leading provider of community support services, whose mission is to shape a more just and compassionate society. We believe our...

  • Administration Officer

    1 week ago

    Lewisham, Australia Christian Brothers´ High School Lewisham Full time

    Part time, permanent role (24 hours per week over 4 days) Work during term time only Enjoy the ultimate work/life balance in a convenient inner west location We promote an inclusive approach to student learning, and provide opportunities tailored to individual differences. We are looking for an Administration Officer to join our Diverse Learning Team. In...

  • Desktop Support Officer

    2 weeks ago

    Lewisham, Australia Centorrino Technologies Full time

    **Get to Know Us** Imagine joining an organisation that has a great working culture, an award-winning brand and is a certified Great Place to Work! That's exactly what you will get when you join Centorrino Technologies. Our values, our people, our brand and our customers mean everything to us. Here at CT, we put a lot of effort into delivering the best...

  • Desktop Support Officer

    5 days ago

    Lewisham, Tasmania, Australia Centorrino Technologies Full time

    Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino TechnologiesAt Centorrino Technologies, we're not just another tech company - we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech...

  • Artexpress Support Officer

    3 weeks ago

    Lewisham, Australia NSW Government -Department of Education Full time

    **ARTEXPRESS Support Officer** - **Temporary Full-Time (Until April 2024 with the possibility of extension)** - **Location: Lewisham** - **Competitive salary $67,975 - $73,901** **About the Department of Education** The Department of Education is the largest provider of public education in Australia, with nearly 100,000 employees across NSW in our schools...

  • Desktop Support Officer

    6 days ago

    Lewisham, Australia Centorrino Technologies Full time

    Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies! At Centorrino Technologies, we're not just another tech company - we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech...

  • Safeguarding Officer

    5 days ago

    Lewisham, Tasmania, Australia St Vincent de Paul Society Full time

    Job No:VIN3224***Location:Lewisham***: With Work/Life Flexible workfromhome arrangement Rare Opportunity to Make a Difference in a Purpose-Led Organisation NotforProfit Salary Packaging Tax-Free Benefits The St Vincent de Paul Society is a leading provider of community support services, whose mission is to shape a more just and compassionate society. We...

  • Administration Officer

    3 weeks ago

    Lewisham, Australia Catholic Healthcare Full time

    **Job Description**: Administrator/Coordinator - Home & Community Aged Care Sales team - ** Full Time Permanent position based at Lewisham**: - ** Not For Profit Salary Packaging**: - **Leading Aged Care Provider offering job stability and a great team!** Excellent opportunity for a diligent and highly organised Administrator to support our Home and...

  • Administration Officer

    3 weeks ago

    Lewisham, Australia Catholic Healthcare Full time

    **Job Description**: Administrator/Coordinator - Home & Community Aged Care Sales team - ** Full Time Permanent position based at Hunters Hill**: - ** Not For Profit Salary Packaging**: - **Leading Aged Care Provider offering job stability and a great team!** Excellent opportunity for a diligent and highly organised Administrator to support our Home and...

  • Desktop Support Officer

    1 month ago

    Lewisham, Australia Centorrino Technologies Full time

    Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech...

  • Administration Officer

    2 weeks ago

    Lewisham, Australia Catholic Healthcare Full time

    Administrator/Coordinator - Home & Community Aged Care Sales team - ** Full Time Permanent position based at Lewisham**: - ** Not For Profit Salary Packaging**: - **Leading Aged Care Provider offering job stability and a great team!** Excellent opportunity for a diligent and highly organised Administrator to support our Home and Community field sales...

  • Administration Officer

    2 months ago

    Lewisham, Australia Catholic Healthcare Full time

    **Job Description**: Administrator/Coordinator - Home & Community Aged Care Sales team - ** Full Time Permanent position based at Lewisham**: - ** Not For Profit Salary Packaging**: - **Leading Aged Care Provider offering job stability and a great team!** Excellent opportunity for a diligent and highly organised Administrator to support our Home and...

  • Administration Officer

    3 weeks ago

    Lewisham, Australia Catholic Healthcare Full time

    **Job Description**: Administrator/Coordinator - Home & Community Aged Care Sales team - ** Full Time Permanent position based at Lewisham**: - ** Not For Profit Salary Packaging**: - **Leading Aged Care Provider offering job stability and a great team!** Excellent opportunity for a diligent and highly organised Administrator to support our Home and...