Parkville EMR Support Services Application Manager

3 days ago

Parkville, Australia theroyalch Full time

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

About The Role:

This is a full time/fixed term position at 80 hours per fortnight withing the Parkville EMR team.

You will be responsible for…

leading the following EMR solutions – Help Desk and Data & Devices, Users, Providers and Security, HIM, Identity, Reporting and Charging. This position reports to the EMR Director and will collaborate with them on work priorities as well as resolution and escalation of issues.  

The EMR Support Services Application Manager will be responsible for managing the EMR Help Desk, Users, Providers & Security, HIM, Identity and Reporting Application Leads to deliver 24 x 7 application support, EMR incident management, updates and changes to EMR build/configuration including new projects, enhancements, releases and software upgrades. You will provide leadership, expert advice and oversight to all Support Services application leads.     
 

This role will facilitate appropriate decision making and ensuring overall governance is facilitated, supporting health service clinicians to make design and workflow decisions and deliver a solution that meet the needs of the end users, the required service levels and enables efficient operation and support. This position may be required to work on a rotating on call roster after hours and will be renumerated as per the award entitlements. 

Classification for this position will range from AO99 (base salary $130,000 to $160,000 per annum, plus superannuation)

What You’ll Achieve:

  • As a senior project team member, provide leadership and guidance to your team, to other workstreams, vendors, and stakeholders through your daily interactions
  • Manage EMR Support Services Application staff resources to provide day-to-day technical support of the service both in-hours and out of hours;
  • Lead the EMR Support Services Application Team in engaging with and facilitating Parkville EMR Service clinical staff to make design and workflow decisions and coordinate the build and implementation of these decisions into the EMR;

Your Skills and Experience:

  •  A tertiary qualification in healthcare, science or IT related field (or equivalent experience)
  • A minimum of 3+ years of EMR, eHealth or hospital management experience
  • Experience in leading and managing a large complex team
  • Project management experience
  •  EMR certification and or equivalent experience – minimum of 2 years

To view the full position description, please click here.

About The Department

The Parkville EMR is a digital partnership between The Royal Children’s Hospital (RCH), Peter MacCallum Cancer Centre (Peter Mac), The Royal Melbourne Health (RMH) and The Royal Women’s Hospital (The Women’s).

 What We Offer:

  • Salary Packaging – Increase your take home pay
  • Employee Assistance Program

Other Requirements:

  • Current National Criminal Record Check, or willing to obtain
  • Valid Working with Children Check
  • Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be fully vaccinated against Covid-19, and Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption.

Are you ready to join our team? 

 Apply online by clicking on the “Apply” button

Applications close 4 October 2024

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