Claims Consultant

4 weeks ago

Darwin City, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Claims Consultant - General Insurance Claims (12 months Fixed term contract) | Darwin, NT or Brisbane, QLD

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

TIO is a division of Allianz Australia Insurance Limited. When you work at TIO, not only do you provide outstanding local service to fellow Territorians, you are also part of a strong global insurer where you have opportunities to grow and drive your career your way, work with people from all different backgrounds, and are encouraged to bring fresh thinking and ideas.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone. 

You'll be responsible for

  • Achieving individual KPI's and targets
  • End to end management of domestic motor / property claims in accordance with the General Insurance Code of Practice
  • Provide timely and effective responses to customer enquiries,
  • Develop customer relationships to understand customer's requirements, and deliver a positive, trusted customer experience.
  • Deliver consistent and appropriate high level of customer service at all touch points

About you

  • Demonstrate enthusiasm and ability to optimise business value to customers by delivering a positive customer experience to sustain and enhance the customer base.
  • Enthusiastic to learn a new industry and concepts
  • Excellent verbal and written communication skills,
  • Proactive approaches to problem solving with strong decision-making capabilities.
  • Ability to recognise, avert, manage, and escalate conflicts
  • High attention to detail by completing tasks with thoroughness and accuracy
  • Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
  • Insurance experience desirable

What's on offer

  • Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
  • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
  • insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
  • The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

About Allianz

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.  We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

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