Student Wellbeing Liaison

8 months ago

Burwood, Australia Deakin University Full time

The Role

As the Student Wellbeing Liaison your primary duty is to de-escalate and manage student distress, by conducting health and wellbeing assessments. You will be responsible for assessing and triaging the wellbeing needs of students, and successfully referring students to appropriate internal and/or external support services. Experience in maintaining confidential information while managing sensitive issues ranging from mental health conditions to personal safety issues is essential.

The successful incumbent will have sound judgement and be able to professionally manage private and confidential health information. Working within Student Psychological Programs and Services, this role is rewarding for someone who wants to make a difference in student wellbeing and contribute to building Deakin's capability in responding to student distress.

Your key responsibilities will include:

Assess the nature of student distress, identify relevant contributing factors including health and wellbeing concerns, conduct mental health risk assessments where relevant, and determine urgency of support required. Through the provision of staff consultation, educate members of the community regarding student distress and student mental wellbeing as well as the Health and Wellbeing Services available to students. Maintain timely and accurate student health records and statistics in line with relevant confidentiality and privacy legislative requirements, and Deakin’s records management policies. Strive for excellence, using a client centred evidenced based approach, seeking feedback from clients (staff and students) regarding their satisfaction with service received, respond to feedback with openness and transparency and seek to identify ways to improve service provision. Provide ethical and evidence-based advice to clients, promoting value-adding insights and recommendations. Develop and implement practical, accessible support solutions based on stakeholder needs. Engages others through clear and accurate communication, using diplomacy, tact and discretion whilst handling sensitive and confidential information.

To be successful, you’ll have:

A relevant undergraduate degree with subsequent relevant experience in the area of mental health intake/triage such as social work or psychology, welfare, counselling, mental health nursing or an equivalent combination of relevant experience and/or education/training. Experience in sensitively managing initial disclosures, including sexual harassment and assault, family/domestic violence, mental health issues (suicidal/homicidal/psychotic experiences). Demonstrated practice in providing a client-centred approach, a high level of professionalism, and ethical conduct.  Demonstrated experience in working collaboratively within multidisciplinary services to enhance client health and wellbeing outcomes to ensure timely and effective service provision (desirable). Direct relevant experience within a tertiary environment (desirable).

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