UX Designer

There’s No Us Without U. Care with Us, for Today and Tomorrow

There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. It's why our people are so passionate about what they do and how they do it. And it's why we need people like YOU. Come shape our future with us and make a real and lasting impact across our teams.

Your opportunity:

The Experience Group has an exciting new opportunity for a customer-obsessed User Experience (UX) Designer to join the Experience Design & Capability team.

The Experience Design & Capability Team are a group of human-obsessed change-makers whose role is to story tell insights to engage and excite our business about our customers. They build pathways from insights to action to design branded experiences our people, customers, and communities love.

About you:

As the User Experience Designer, you will bring our Urban Utilities brand to life through delivery of our digital roadmap and design of our digital channels that continually enhances the experience for our people, customers and community.

We’re looking for someone who is:

• Customer obsessed: continuously improves the digital customer experience by identifying opportunities through digital analytics and customer feedback.

• A storyteller: able to synthesise insights and articulate desired customer experiences to create and maintain engaging content that supports the customer journey.

• A problem solver: thrives on investigating digital user experience (UX) challenges, solving them and seeing them through to resolution.

• Collaborator: champions the customer needs via strong cross-functional collaboration within the business.

• An innovator: challenges the status quo and fosters a culture of innovation by embedding new problem-solving methods across our business.

It would be great if you have:

• 2-5 years’ experience working in a digital experience design role.

• Demonstrated experience in designing and delivering information architectures, wireframes, and user interface and visual designs

• Experience translating actionable insights from digital analytic tools such as Google Analytics and Hotjar.

• Experience using web content management systems. Salesforce highly desirable.

• Experience writing content for digital channels, including websites, emails and SMS.

• Experience with SEO management, including site mark-up, content design and metadata.

• Experience in both UX design testing and User Acceptance Testing methodologies

At UU, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role. We’d still encourage you to apply as we we’re looking for the right human being for this role - it’s about so much more than ticking all the boxes

Why Urban Utilities?

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you. Speaking of which, here’s just a sample of the benefits we offer our team:

• Generous Salary Packaging options, including novated leases

• Corporate discounts across Health insurance, technology and more

• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family

• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you

• Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

Visit our website to learn more about us at www.urbanutilities.com.au

How to apply

Click on the ‘Apply” to complete your application.

Please note: applicants will be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our Talent Team at careers@urbanutilities.com.au