Service Desk Team Leader

4 weeks ago

Symonston, Australia Electro Optic Systems Pty Ltd Full time

About the role
As Service Desk Team Leader, you will be leading the EOS Service Desk to providing level 1 and 2 support to EOS staff based in Australia, Singapore, and the Middle East. You will work in close collaboration with the EOS ICT Regional Manager to develop the EOS Service Desk as a professionally managed environment.  

In this role you will: 
•    Manage & improve call center coverage & ticket handling.
•    First level escalation point for timely resolution of tickets & critical incidents.
•    Software & hardware support to end users.
•    Maintenance of CMDB & Asset Management.
•    Generating Technical & Managerial reports to monitor Service – desk performance.
•    Mentoring & Coaching Service Desk team.

About Us
Electro Optic Systems (EOS) is an ASX listed Australian technology company operating in the defence and aerospace markets.Our products incorporate advanced electro-optic applications based on EOS core technologies in software, laser, electronics, optronics, gimbals, telescopes and beam directors, and precision mechanisms.  With our headquarters in Canberra and a growing global workforce, we are experiencing exponential growth and are placed to become Australia's leading defence and aerospace exporter.
The defence business develops and produces remotely controlled weapon systems and ancillary products.  These systems are adaptable to suit potential customer weapon inventories and comprise state-of-the-art gimbal mounts, fire control systems and world-class sensor units.  We continually strive to help our people achieve personal goals, engaging them in challenging and inspiring projects that shape our future.

Company Benefits 
•    Structured friendly and supportive team  
•    Learning and development support. 
•    Opportunities for further career development 
•    Free Parking 
•    EOS is an Equal Opportunity Employer.
 

About You
As a Service Desk Team Leader, you will be willing to learn and be responsible for technically demanding tasks. You will have a positive attitude and be a punctual and relied upon team member. You will have a high attention to detail and work effectively along with the team to meet the deadlines.

Experience
•    Tertiary qualifications in Information Technology or relevant industry experience.
•    5+ years of experience as Service Desk Team Leader or similar role.
•    ITIL V4 Foundation required.
•    Demonstrated management and deployment knowledge of MS Windows 10/11, MS Office 2019, O365 and Intune.
•    Sound knowledge of VPN, IE, and Network Connectivity fundamentals 

How to Apply
If you are willing to take on a challenge and want to contribute to a proud Australian company that is growing rapidly then we would like to hear from you. Please apply now with your resume and a covering letter outlining your experience and why you believe you are the right fit for our organisation.We will review, short-list and conduct interviews for this role prior to the closing date. We encourage the submission of early applications.
Due to Australian Government baseline security clearance requirements for this role, you must be an Australian Citizen and eligible to obtain and maintain appropriate security clearances. 
To learn more about EOS and what employment opportunities we provide, please visit: www.eos-aus.com
 

  • Service Desk Team Leader

    4 weeks ago

    Symonston, Australia Electro Optic Systems Pty Ltd Full time

    Posted: 21/10/2024 Closing Date: 20/11/2024 Job Type: Permanent - Full Time Location: Symonston Job Category: IT **About Us** The defence business develops and produces remotely controlled weapon systems and ancillary products. These systems are adaptable to suit potential customer weapon inventories and comprise state-of-the-art gimbal mounts, fire...

  • Service Desk Team Leader

    4 weeks ago

    Symonston, Australian Capital Territory, Australia Electro Optic Systems Pty Ltd Full time

    About the RoleThe Service Desk Team Leader will be responsible for leading the EOS Service Desk team in providing level 1 and 2 support to EOS staff based in Australia, Singapore, and the Middle East. This role will work closely with the EOS ICT Regional Manager to develop the EOS Service Desk as a professionally managed environment.Key...

  • Service Desk Team Leader

    2 weeks ago

    Symonston, Australian Capital Territory, Australia Electro Optic Systems Pty Ltd Full time

    About the RoleAs a Service Desk Team Leader at Electro Optic Systems Pty Ltd, you will lead the EOS Service Desk in providing level 1 and 2 support to staff based in Australia, Singapore, and the Middle East. In close collaboration with the EOS ICT Regional Manager, you will develop the EOS Service Desk as a professionally managed environment.Key...

  • Service Desk Team Leader

    3 weeks ago

    Symonston, Australian Capital Territory, Australia Electro Optic Systems Pty Ltd Full time

    About the RoleAs a Service Desk Team Leader at Electro Optic Systems Pty Ltd, you will be responsible for leading the EOS Service Desk team to provide level 1 and 2 support to staff based in Australia, Singapore, and the Middle East. You will work closely with the ICT Regional Manager to develop the Service Desk as a professionally managed environment.Key...

  • Service Desk Team Leader

    3 weeks ago

    Symonston, Australian Capital Territory, Australia Electro Optic Systems Pty Ltd Full time

    About the RoleAs a Service Desk Team Leader at Electro Optic Systems Pty Ltd, you will be responsible for leading the EOS Service Desk team in providing level 1 and 2 support to staff based in Australia, Singapore, and the Middle East. You will work closely with the ICT Regional Manager to develop the Service Desk as a professionally managed environment.Key...

  • Service Desk Team Leader

    1 week ago

    Symonston, Australian Capital Territory, Australia Electro Optic Systems Pty Ltd Full time

    About the RoleAs a Service Desk Team Leader at Electro Optic Systems Pty Ltd, you will play a critical role in leading the EOS Service Desk team in providing level 1 and 2 support to staff based in Australia, Singapore, and the Middle East.Key ResponsibilitiesManage and improve call center coverage and ticket handlingFirst-level escalation point for timely...

  • IT Support Team Lead

    1 day ago

    Symonston, Australian Capital Territory, Australia Electro Optic Systems Pty Ltd Full time

    About the Role:We are seeking an experienced IT Support Team Lead to join our team at Electro Optic Systems Pty Ltd, a leading Australian technology company operating in the defence and aerospace markets. As a Service Desk Team Leader, you will be responsible for leading our EOS Service Desk in providing level 1 and 2 support to our staff based in Australia,...

  • Technical Support Team Lead

    5 days ago

    Symonston, Australian Capital Territory, Australia Electro Optic Systems Pty Ltd Full time

    About the RoleWe are seeking an experienced Technical Support Team Lead to join our team at Electro Optic Systems Pty Ltd. As a Technical Support Team Lead, you will be responsible for leading our technical support team in providing level 1 and 2 support to staff based in Australia, Singapore, and the Middle East.The ideal candidate will have strong...

  • Career Opportunities in Administrative Services

    2 months ago

    Symonston, Australian Capital Territory, Australia Northrop Grumman Full time

    Northrop Grumman Australia is committed to being the most trusted provider of systems and technologies that ensure the security and freedom of our nation and its allies. We provide meaningful and purposeful employment opportunities across a diverse range of functions delivering solutions and capabilities to our customers every day. Our priority is to...

  • Aps 6 - Bi&a Team Lead

    15 hours ago

    Symonston, Australia Australian Government Full time

    $91,702 - $104,753 + up to 15.4% Superannuation - Symonston - ACT (FS-OPS currently located in Brindabella Park. Moving to Symonston 06 Dec 24) **The Role** A Business Intelligence & Analytics (BA&I) Workforce Planning Team Leader is accountable under limited direction to perform and achieve complex workforce management and planning work within an...

  • Operations Team Member

    2 weeks ago

    Symonston, Australian Capital Territory, Australia Murrays Full time

    At Murrays Coaches, we are seeking a highly skilled Operations Team Member to join our team in Canberra.This role is based out of our Symonston depot and involves playing a vital part in the management and quality control of our movements.Responsibilities include:Monitoring in real-time transport tasksCollaborating with our driver team to ensure exceptional...

  • Catering Team Member

    3 weeks ago

    Symonston, Australian Capital Territory, Australia dnata catering Full time

    About the RoleWe are seeking a skilled Catering Attendant to join our team at dnata catering. As a Catering Attendant, you will be responsible for preparing and presenting meals for our airline customers.Key ResponsibilitiesPrepare and present meals to the highest standard, ensuring presentation specifications are met.Stock airline carts with dry store...

  • Customer Service Associate

    2 weeks ago

    Symonston, Australian Capital Territory, Australia dnata catering Full time

    We are seeking a skilled Delivery Operations Coordinator to join our team at Canberra Airport.As a key member of our international flight catering team, you will be responsible for loading catering onto aircraft and working closely with airline cabin crew to ensure seamless delivery operations.Main Responsibilities:Loading and Unloading: Load and unload...

  • Catering Services Coordinator

    5 days ago

    Symonston, Australian Capital Territory, Australia dnata catering Full time

    About UsAs part of the Emirates Group, dnata catering is Australia's largest inflight catering and retail partner. We operate 16 catering facilities across 10 cities, employing over 3,000 people.Role OverviewWe are seeking a Catering Attendant to join our team in Canberra. As a key member of our team, you will play a vital role in preparing meals for airline...

  • Skechers Stock Manager

    5 months ago

    Symonston, Australia Skechers Full time

    Welcome to Skechers Australia, where we're not just selling shoes; we're shaping lifestyles! Skechers is a global leader in the footwear industry, known for our innovative designs, superior comfort, and a commitment to providing the ultimate walking experience. As a brand that transcends boundaries and trends, Skechers has become synonymous with...

  • Data-Driven Workforce Planning Professional

    4 hours ago

    Symonston, Australian Capital Territory, Australia APS Full time

    About the RoleWe are seeking a highly skilled and motivated individual to fill the role of Business Intelligence & Analytics (BA&I) Workforce Planning Team Leader.Key ResponsibilitiesTo perform and achieve complex workforce management and planning work within an integrated workforce.To ensure knowledge of and compliance with legislative frameworks,...

  • Senior Systems Architect

    2 months ago

    Symonston, Australian Capital Territory, Australia Northrop Grumman Full time

    {"Job SummaryWe are seeking a highly skilled Systems Architect to join our team at Northrop Grumman. As a key member of our team, you will be responsible for designing and developing innovative solutions to complex problems.Key Responsibilities* Develop and maintain system architectures and designs* Collaborate with cross-functional teams to identify and...

  • Diploma Educator

    6 months ago

    Symonston, Australia Genius Learning Full time

    An exciting opportunity has become available for a **Diploma Educators **to join the team and encourage our little one’s true potential in a nurturing environment at our **Symonston, Genius **childcare centre. **Your new centre**: We're ideally situated for families in Symonston, Crestwood, Narrabundah, Fyshwick and Harman area. Your new centre has an...

  • Assistant Centre Manager

    6 months ago

    Symonston, Australia Genius Learning Full time

    An exciting opportunity has become available for an **Assistant Centre Manager **to join the team and encourage our little one’s true potential in a nurturing environment at our **Symonston **childcare centre. **Your new centre**: We're ideally situated for families in Symonston, Crestwood, Narrabundah, Fyshwick and Harman area. Your new centre has an...

  • Highly Skilled Software Developer

    4 hours ago

    Symonston, Australian Capital Territory, Australia Northrop Grumman Full time

    Experience the thrill of building a reputation as a leader in Defence.We are uniquely aligned to our nation's strategic priorities, bringing leading-edge US capabilities that many can only imagine.We have an unparalleled local understanding of the needs of the ADF and an 800-strong team committed to doing the right thing for Australia and each other.No...