Service Desk Team Leader
2 weeks ago
About the Role
As a Service Desk Team Leader at Electro Optic Systems Pty Ltd, you will lead the EOS Service Desk in providing level 1 and 2 support to staff based in Australia, Singapore, and the Middle East. In close collaboration with the EOS ICT Regional Manager, you will develop the EOS Service Desk as a professionally managed environment.
Key Responsibilities
• Manage and improve call center coverage and ticket handling.
• Serve as the first level escalation point for timely resolution of tickets and critical incidents.
• Provide software and hardware support to end users.
• Maintain the Configuration Management Database (CMDB) and Asset Management.
• Generate technical and managerial reports to monitor Service Desk performance.
• Mentor and coach the Service Desk team.
About Us
Electro Optic Systems Pty Ltd is an Australian technology company operating in the defence and aerospace markets. Our products incorporate advanced electro-optic applications based on our core technologies in software, laser, electronics, optronics, gimbals, telescopes, and beam directors, and precision mechanisms. With our headquarters in Canberra and a growing global workforce, we are experiencing exponential growth and are positioned to become Australia's leading defence and aerospace exporter.
Company Benefits
• A structured, friendly, and supportive team
• Learning and development support
• Opportunities for further career development
• Free parking
• Electro Optic Systems Pty Ltd is an Equal Opportunity Employer
About You
As a Service Desk Team Leader, you will be willing to learn and take on technically demanding tasks. You will have a positive attitude and be a punctual and relied-upon team member. You will have a high attention to detail and work effectively with the team to meet deadlines.
Requirements
• Tertiary qualifications in Information Technology or relevant industry experience
• 5+ years of experience as a Service Desk Team Leader or similar role
• ITIL V4 Foundation certification required
• Demonstrated management and deployment knowledge of MS Windows 10/11, MS Office 2019, O365, and Intune
• Sound knowledge of VPN, IE, and Network Connectivity fundamentals
-
Service Desk Team Leader
4 weeks ago
Symonston, Australian Capital Territory, Australia Electro Optic Systems Pty Ltd Full timeAbout the RoleThe Service Desk Team Leader will be responsible for leading the EOS Service Desk team in providing level 1 and 2 support to EOS staff based in Australia, Singapore, and the Middle East. This role will work closely with the EOS ICT Regional Manager to develop the EOS Service Desk as a professionally managed environment.Key...
-
Service Desk Team Leader
3 weeks ago
Symonston, Australian Capital Territory, Australia Electro Optic Systems Pty Ltd Full timeAbout the RoleAs a Service Desk Team Leader at Electro Optic Systems Pty Ltd, you will be responsible for leading the EOS Service Desk team in providing level 1 and 2 support to staff based in Australia, Singapore, and the Middle East. You will work closely with the ICT Regional Manager to develop the Service Desk as a professionally managed environment.Key...
-
Service Desk Team Leader
3 weeks ago
Symonston, Australian Capital Territory, Australia Electro Optic Systems Pty Ltd Full timeAbout the RoleAs a Service Desk Team Leader at Electro Optic Systems Pty Ltd, you will be responsible for leading the EOS Service Desk team to provide level 1 and 2 support to staff based in Australia, Singapore, and the Middle East. You will work closely with the ICT Regional Manager to develop the Service Desk as a professionally managed environment.Key...
-
Service Desk Team Leader
6 days ago
Symonston, Australian Capital Territory, Australia Electro Optic Systems Pty Ltd Full timeAbout the RoleAs a Service Desk Team Leader at Electro Optic Systems Pty Ltd, you will play a critical role in leading the EOS Service Desk team in providing level 1 and 2 support to staff based in Australia, Singapore, and the Middle East.Key ResponsibilitiesManage and improve call center coverage and ticket handlingFirst-level escalation point for timely...
-
Technical Support Team Lead
3 days ago
Symonston, Australian Capital Territory, Australia Electro Optic Systems Pty Ltd Full timeAbout the RoleWe are seeking an experienced Technical Support Team Lead to join our team at Electro Optic Systems Pty Ltd. As a Technical Support Team Lead, you will be responsible for leading our technical support team in providing level 1 and 2 support to staff based in Australia, Singapore, and the Middle East.The ideal candidate will have strong...
-
Career Opportunities in Administrative Services
2 months ago
Symonston, Australian Capital Territory, Australia Northrop Grumman Full timeNorthrop Grumman Australia is committed to being the most trusted provider of systems and technologies that ensure the security and freedom of our nation and its allies. We provide meaningful and purposeful employment opportunities across a diverse range of functions delivering solutions and capabilities to our customers every day. Our priority is to...
-
Operations Team Member
2 weeks ago
Symonston, Australian Capital Territory, Australia Murrays Full timeAt Murrays Coaches, we are seeking a highly skilled Operations Team Member to join our team in Canberra.This role is based out of our Symonston depot and involves playing a vital part in the management and quality control of our movements.Responsibilities include:Monitoring in real-time transport tasksCollaborating with our driver team to ensure exceptional...
-
Catering Team Member
3 weeks ago
Symonston, Australian Capital Territory, Australia dnata catering Full timeAbout the RoleWe are seeking a skilled Catering Attendant to join our team at dnata catering. As a Catering Attendant, you will be responsible for preparing and presenting meals for our airline customers.Key ResponsibilitiesPrepare and present meals to the highest standard, ensuring presentation specifications are met.Stock airline carts with dry store...
-
Customer Service Associate
2 weeks ago
Symonston, Australian Capital Territory, Australia dnata catering Full timeWe are seeking a skilled Delivery Operations Coordinator to join our team at Canberra Airport.As a key member of our international flight catering team, you will be responsible for loading catering onto aircraft and working closely with airline cabin crew to ensure seamless delivery operations.Main Responsibilities:Loading and Unloading: Load and unload...
-
Catering Services Coordinator
3 days ago
Symonston, Australian Capital Territory, Australia dnata catering Full timeAbout UsAs part of the Emirates Group, dnata catering is Australia's largest inflight catering and retail partner. We operate 16 catering facilities across 10 cities, employing over 3,000 people.Role OverviewWe are seeking a Catering Attendant to join our team in Canberra. As a key member of our team, you will play a vital role in preparing meals for airline...
-
Senior Systems Architect
2 months ago
Symonston, Australian Capital Territory, Australia Northrop Grumman Full time{"Job SummaryWe are seeking a highly skilled Systems Architect to join our team at Northrop Grumman. As a key member of our team, you will be responsible for designing and developing innovative solutions to complex problems.Key Responsibilities* Develop and maintain system architectures and designs* Collaborate with cross-functional teams to identify and...
-
Operations Coordinator
3 weeks ago
Symonston, Australian Capital Territory, Australia Murrays Full timeOperations Coordinator Role OverviewMurrays Coaches is a family-owned business operating since 1966, providing ground transport to peak sporting bodies and teams, event companies, schools, and corporate customers. We are seeking an experienced Operations Coordinator to join our team in Canberra.Key Responsibilities:Monitor transport tasks in real-time and...
-
Operations Coordinator
1 month ago
Symonston, Australian Capital Territory, Australia Murrays Full timeOperations CoordinatorWe are seeking a highly skilled and organized Operations Coordinator to join our team in Canberra. Based out of our Symonston depot, you will play a vital role in the management and quality control of Murrays movements.Key Responsibilities:Monitor and manage transportation tasks in real-timeCollaborate with our driver team to ensure...
-
Operations Coordinator
4 weeks ago
Symonston, Australian Capital Territory, Australia Murrays Full timeOperations CoordinatorWe are seeking a skilled Operations Coordinator to join our team in Canberra. Based out of our Symonston depot, you will play a vital role in the management and quality control of Murrays movements.Key Responsibilities:Monitor transport tasks in real-timeCollaborate with our driver team to ensure exceptional customer serviceRostering...
-
Operations Coordinator Specialist
5 days ago
Symonston, Australian Capital Territory, Australia Murrays Full timeWe are seeking a skilled Transportation Coordinator to join our team at Murrays Coaches. Based out of our depot in Canberra, this role plays a vital part in the management and quality control of our movements.Responsibilities include:Monitoring transport tasks in real-timeCollaborating with our driver team to provide exceptional customer serviceRostering and...
-
Operations Coordinator
3 weeks ago
Symonston, Australian Capital Territory, Australia Murrays Full timeOperations CoordinatorWe are seeking a skilled Operations Coordinator to join our team in Canberra. Based out of our Symonston depot, you will play a vital role in the management and quality control of Murrays movements.Key Responsibilities:Monitor transport tasks in real-timeWork with our driver team to ensure high-level customer serviceRostering and...
-
Customer Delivery Driver
1 month ago
Symonston, Australian Capital Territory, Australia dnata catering Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Delivery Driver to join our International Flight Catering team at Canberra Airport. As a key member of our airside team, you will be responsible for loading catering onto aircraft, ensuring accurate and efficient delivery of our services.Key ResponsibilitiesLoad and unload catering,...
-
Customer Delivery Driver
4 weeks ago
Symonston, Australian Capital Territory, Australia dnata catering Full timeAbout the RoleWe are seeking a highly skilled and safety-focused Customer Delivery Driver to join our International Flight Catering team at Canberra Airport. As a key member of our airside team, you will be responsible for loading catering onto aircraft and ensuring the smooth delivery of our services.Key ResponsibilitiesLoad and unload catering, carts, and...
-
Bus and Coach Operator
4 weeks ago
Symonston, Australian Capital Territory, Australia Murrays Full timeDrive with MurraysMurrays Coaches is seeking a professional Bus and Coach Driver to join our Canberra team. As a key member of our team, you will be responsible for driving large vehicles safely and professionally, delivering a high level of customer service, and ensuring the comfort and safety of our passengers.Key Responsibilities:Drive large vehicles...
-
Senior Administrative Specialist
4 days ago
Symonston, Australian Capital Territory, Australia Northrop Grumman Full timeJob SummaryAn opportunity exists for a skilled Administrative Services Professional to join our team at Northrop Grumman. The ideal candidate will be responsible for providing administrative support to our team, ensuring the smooth operation of our administrative services.About the RoleAs an Administrative Services Professional, you will be responsible for...