Solution Architect
1 month ago
Help us deliver like never before
We’re looking for a Solution Architect on a 2 year fixed term contract to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.
We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.
What you’ll deliver with us
This role serves as the Solution Architect of customer experience within Enterprise Services. This role will be working closely with the Program Architect, the Principal Architect, wider Architecture and Engineering, and the Customer Experience Transformation Program Manager, with whom the day to day program architecture and planning deliverables are managed.
In this exciting role, you will be responsible for the architecture and roadmap of the customer experience domain for the program, by playing a pivotal role in shaping the technological landscape to design and deliver seamless, personalised and
engaging experiences for our customers. You are the forefront of driving the design and implementation of cutting-edge web & mobile application architectures to support our omni-channel customer experience strategy.
You will leverage your expertise in cloud, APIs and modern web technologies to architect innovative solutions that enhance customer engagement and satisfaction with respect to the delivery and ongoing operational efficiency.
You’ll also
- Create accurate and relevant program architecture(s) for Customer Experience Transformation. These will describe the future state architecture for the business and the transitional states on how to achieve that future state.
- Ensure that the customer experience architecture is aligned with broader enterprise-wide strategy and architecture to ensure high levels of cohesion, consistency and reuse across the enterprise.
- Advocate and drive a focus on customer needs and improving the customer experience.
- Apply a commercial focus on all work to ensure that the desired business outcomes are met; this will often require you to work with commercially sensitive information and data.
- Communicate with both external (e.g. solution vendors, customers) and internal (e.g. business GMs and Heads of) parties to create architecture solutions that are aligned with our transformation intent.
- Build strong, trusted relationships with program and Enterprise Services stakeholders. This includes providing thought leadership to our businesses to help shape and influence their strategies.
- Maintain awareness of current Information Security standards and ensure all activities comply with the enterprise standards.
You’ll need
- Experience as a senior architect in an ASX200 listed organisation or global equivalent.
- Experience within an IT transformation project or large IT modernisation programme.
- Confident to lead work within a transformation programme, understanding and balancing business and technology requirements.
- Exceptional written and oral presentation skills in front of executive audiences, preparing and presenting technical subject matter.
- Background working in customer experience, B2C, B2B, Digital, and Supply Chain space as an Architect.
- Proven experience delivering complex architectures in complex technology landscapes for major projects to successful outcomes.
- Having 20 years IT industry experience including 10+ years in web application architecture design with deep understanding of micro-services and micro-frontend architecture.
- Strong experience of Salesforce Experience Cloud and Adobe Experience Manager, along with web technologies and standards incl. HTML, JS, CSS, APIs, Web components, React.js etc.
- Strong experience in web security such as OWASP, APIs security and access control.
- Strong capability in problem solving in complex environments.
- Demonstrate ownership of end-to-end architecture for the customer experience domain.
*Please note: Our Melbourne Support Office is relocating to 480 Swan Street, Richmond from June 2024. The custom-built space and its new workstations, social spaces, technology, other inclusions and amenities gives us the opportunity to support your ever-evolving ways of working.
Some things you’ll love about our new Melbourne Support Office:
- The variety of workstation types created to help facilitate collaboration and individual work.
- Technology enabled for hybrid working to support our people do their best work.
- Our social spaces including wellness zone, communal lunch room, terraces and satellite café.
- Carpark and end of trip facilities with lockers, bike parking, repair stations, showers and beauty services.
- How we’ve embedded sustainability into our move and across the new development.
- Our acknowledgement and celebration of indigenous culture in our new space.
- Our new neighbourhood boasting nearby cafes, lunch-spots, parks, childcare and medical services.
We’re delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au
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