Summer Peak Grounds and Maintenance Worker and Guest Services Officer

2 months ago

Lake Burrendong, Australia Reflections Holiday Parks Full time

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About Us

At Reflections Holidays, our purpose is to share nature’s playground with our guests in a way that gives back to our communities and nurtures the environment.

We proudly care for 40 unique destinations, all located on iconic NSW Crown Land. Our focus is on creating memorable experiences, not just for our guests, but also our team. As NSW largest holiday park operator, our unique, nature-inspired offerings really set us apart from the rest.

We are proud to be the first holiday park group to be certified as a social enterprise, so you can be assured that we do business for good. Our profits are aligned to our purpose in four key ways – Social, Culture, Environment, and Economic.

The Role

These roles are casual to cover our Summer peak period, located at Reflections Holidays, Lake Burrendong and Mookerawa Waters.

The purpose of the Grounds and Maintenance Worker role is to carry out maintenance and grounds work within the park and represent Reflections Holidays.

In this role, you will:

  • Undertake general grounds maintenance and minor repairs of site facilities as required.
  • Undertake cleaning of guest amenities.
  • Maintain gardens and trees to ensure a safe environment for visitors and employees.
  • Operate small plant and hand-operated equipment, such as ride on mower, brush cutter, hedge trimmer and other general lawn & gardening tools.
  • Undertake regular cleaning and maintenance of park vehicles.
  • Assist and direct visitors within the park.
  • Ongoing internal and external training and development courses.

The purpose of the Guest Services Officer position is to carry out guest services duties within the park, provide excellent customer service experience, and represent Reflections Holidays in a positive manner. 

Key responsibilities of a Guest Services Officer include:

  • Provide exceptional customer service including liaising with guests face to face; via telephone and internet for bookings, enquiries, and complaints.
  • Have RMS, Newbook or similar reservations system experience.
  • Undertake general office duties, banking, and cleaning of office/kiosk.
  • Prepare correspondence, record keeping of all mail and carry out filing in accordance with procedures.
  • Assist Park Manager and Supervisors with the opening and closing of office and kiosk/store.
  • Receiving and dispensing of monies via computerised point of sale register.
  • Assist Supervisor with stock take and invoicing for kiosk, store, cabin, office and cleaning equipment and chemicals.
  • Assist and direct visitors within the park and as they enter the park.
  • Assist Guest Services Supervisor in social media administration at park level as required.

About You

To succeed in this role, you will have:

  • Positive attitude and willingness to learn.
  • Great teamwork and communication skills.
  • A 'can-do', solutions-focused attitude.
  • The physical ability to do manual work in all conditions.
  • Flexible availability to work including weekend, peak holiday seasons and public holiday work.

Experience in a similar role is desirable.

What Next?

Keen to further explore the opportunity to become a Reflections Holidays team member? We would love to get to know you

Select ‘Apply Now’ to share your resume and a one-page cover letter describing how you meet our needs, and we will be in touch.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.

Apply now Share

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