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Level 1 ICT Officer

4 months ago

Perth, Australia Professional Search Group Full time

Job Description

  • Beach-side location, near Fremantle
  • Easily accessible by car and public transport
  • Competitive starting salary + ongoing training and development in-house
  • 5-day a week role (8:30am-5pm)
  • Ability to progress to Systems Engineer in the future

The Client
Our client is a small but expanding tech-savvy firm nestled in the heart of Perth's Western suburbs and are on the hunt for a Level 1 Service Desk Officer to join their team on a permanent basis.
Our client is an ambitious and customer-centric company committed to delivering top-notch IT solutions. Their friendly, innovative, and collaborative work environment makes them an ideal place to grow your career.

The Role:
As a Level 1 Service Desk Officer, you'll be at the forefront of their IT support team, assisting their clients with their day-to-day technical needs.
You will:

  • Provide first-level technical support to end-users.
  • Troubleshoot and resolve IT-related queries and issues.
  • Knowledge of Microsoft 365, SharePoint, Exchange, and Azure AD.
  • Assist with Windows AD, Users and Computers, Security Permissions, and Group Policy.
  • Document and track support requests.
  • Collaborate with the IT team to find solutions.

Your skills:

  • A strong customer focus and a passion for helping others.
  • Previous experience in a similar role.
  • Basic knowledge of Microsoft 365 and Windows AD.
  • Intermediate Level 1 ICT troubleshooting skills.
  • Excellent communication and professional phone manners.
  • The ability to prioritize tasks to meet SLAs.
  • A desire to learn and grow into more senior roles.
  • Strong documentation and independent work skills.
  • Availability to work Monday - Friday, 8:30 am - 5 pm
  • What’s in it for you
  • Ongoing career development opportunities.
  • A supportive and collaborative team environment.
  • Competitive compensation package.

Apply today
To be considered for this role, submit your CV today (in Word format) by clicking the  Apply  button or directly to lisa.heritage@psgaus.com.au