Administration Assistant

1 month ago

Cheltenham, Australia Page Personnel Full time
  • Opportunity to join a vibrant and supportive culture
  • Collaborative team environment

About Our Client

Our client is an industry-leading scent marketing agency with 7 offices worldwide. Specialising in the niche and exciting field of experiential marketing, they help clients engage with their customers in unique and innovative ways. With a dedicated team of perfumers, storytellers, and designers, they've created strategies for some of the world's most well-known and luxurious brands. They believe in impactful experiences, inspiring spaces, elevated design, and meaningful connections.

Job Description

Skill & Experience

  • Excellent communication skills, both verbal and written
  • Superb organisational skills
  • The ability to multitask and work independently
  • Passion for creating a positive and inclusive workplace culture
  • Those with Microsoft Office especially MS Word and Excel
  • Excellent attention to detail

Day to day:

  • Administrative support to the Sales Team
  • Customer service and supporting our customer needs via phone, email, in person and video link
  • Developing lasting relationships with customers, educating them about our products and communicating with them on regular basis to ensure overall satisfaction.
  • Overseeing the customer service journey post sale
  • Working closely with sales and tech teams on successful implementation of all new customers and streamline the on-boarding process.
  • Skilled in objection/complaint handling.

The Successful Applicant

The successful candidate must possess a strong "can do" approach whilst having the ability to work both autonomously and within a team. A high standard of attention to detail and time management skills are imperative along with the ability to provide a high level of customer service to both clients and to internal stake holders. The working environment is a collaborative one where team spirit and open, honest communication is encouraged.

What's on Offer

What's in it for you:

The passionate team are extremely down to earth. This position is dynamic and varied, it will suit a go getter who values the impact and importance of the secretarial function.

As well as a competitive salary, you'll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. You will be trusted, respected, and considered by everyone, knowing your difference will make the difference.

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