Customer Service Representative

1 week ago

Golden Grove, Australia Brickworks Limited Full time
Customer Service Representative Location: Golden Grove Employment Type: SA - Salaried Department: SA BRICKWORKS SALES MANAGER Salary: Competitive salary +Great benefits +Permanent role Closing Date: 06/07/2024

We’re seeking a self-motivated and confident Customer Service Representative, to join our Brickworks SA office in Golden Grove, South Australia. 

Reporting to the Customer Service and Internal Sales Manager, you will be responsible for assisting in the development and growth of Brickworks SA as a front-line representative, while ensuring customer service policy is applied to each customer or potential customer. 

You will also be responsible for internal sales representing and selling Brickworks products within the residential, reseller and small builder market.

Duties include but are not limited to:
•Provide friendly and professional advice on our range of products.
•Manage inbound and outbound calls to serve a diverse customer base.
•Establish and nurture strong relationships with stakeholders.
•Identify potential customers and establish new accounts.
•Ensure prompt and courteous responses to sales inquiries via various channels.
•Process and verify sales orders with precision and efficiency.
•Collaborate with customers and sales reps to ensure accurate pricing.
•Organise sales call schedules and maintain the CRM database.
•Resolve customer complaints with empathy and effectiveness.
•Ensure all activities are conducted in a safe manner, compliant with WHSE policies and procedures.

Success Requirements 
•A passion for delivering exceptional customer service.
•Excellent communication skills, both verbal and written.
•Experience or knowledge of the Building/Construction industry (preferred).
•Familiarity with ERP systems and the sales process 
•Proficiency in Microsoft Office and computer literacy.
•Strong problem-solving abilities and attention to detail.
•Self-motivation and the ability to excel under pressure.
•Cert 3 or 4 qualification in a related field preferred.

Why join us?

•Charitable Partnership: Proudly support Children’s Cancer Institute (CCI).
•Inclusivity: We value diversity and maintain an inclusive workplace.
•Family Support: Enjoy our company parental leave scheme.
•Employee Benefits: Join the Brickworks Employee Share Plan (for eligible employees).
•Recognition: Celebrate success with Employee of the Year and Values Recognition Programs.
•Growth: Ongoing education, training, and career progression opportunities for all employees.
•Support: Access support programs for you and your family through our EAP provider.
•Discounts: Product Discounts are provided for staff and family and friends of staff.

Who we are 

Brickworks is one of Australia’s largest and most diverse building material manufacturers, housing some of Australia’s best-known building material brands. 

With a broad product portfolio including clay bricks & pavers, concrete masonry blocks, retaining wall systems, stone, roof tiles, and timber battens; Brickworks operates manufacturing and sales facilities across Australia and North America, being uniquely placed to service the demands of the building industry.

Brickworks continues to lead the way through design, style, innovation, sustainability and collaboration. The company’s commitment is to inspire, support, create and build better environments and places for its customers and communities.

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