Rostering Officer

3 weeks ago

Brisbane, Australia ENDEAVOUR FOUNDATION Full time

At Endeavour Foundation we have been committed to helping people with disabilities for over 70 years. Our purpose is straight forward, to turn possibilities into reality.

Our commitment extends to creating an inclusive culture, fostering employee growth, learning and optimal performance. When you join our team, you are contributing to support individuals with disabilities to live, learn, work and flourish. Our team embodies our purpose daily, embracing diverse ideas and perspectives that enrich our culture. We call ourselves #teampossible

At Endeavour we offer a range of employee benefits including:

  • Hybrid working model.
  • Salary Packaging Benefits Package up to $15,900 of your annual salary tax free.
  • In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc).
  • An Employee Assistance Program - a free and confidential counselling service available to all staff and their family members.
  • Discounts on Corporate Private Health Insurance Plans, white goods, and appliances.
  • Paid Parental Leave.
  • Reward and Recognition Program.
  • Free flu vaccinations.

Highlighting the importance of this role:

We have an exciting opportunity for an After-Hours Rostering Officer to join our Business Excellence team in Cannon Hill. Reporting to the Rostering Team Leader, you will be responsible for the effective management of after hours on call assistance for staff, customers and stakeholders across all Service Delivery regions. This integral position, aims to maintain operational efficiency, ensuring that the organisation can respond to any afterhours needs effectively to meet the needs of our valued customers.

Please note this is an after-hours on call role and will require you to work varying shifts out of normal business hours, including nights, alternating weekends and public holidays, to support service delivery to our customers.

In this varied role, you will:

  • Carry out day to day scheduling of staff to cover unplanned changes in employee availability including personal leave and emergency replacement.
  • Assess situations and provide direction (in line with delegated authority) in case of a property or facility issue, or in case of emergency.
  • Respond to and manage critical incidents and ensure compliance with critical incident framework.
  • Maintain accurate records of conversations and actions relating to customer services and care.
  • Provide a customer experience in line with Endeavour Foundation’s Values and behaviours, ensuring customer needs are met.
  • Utilise various forms of communication including phone, email, workspace chat, video conferencing and message apps to respond to customer enquiries.
  • Conduct regular reviews to ensure that rosters are consistently aligned with the organisation’s key service indicators.
  • Ensure that rosters accurately align with clients NDIS plans and funding, ensuring effective support delivery.
  • Foster a culture of collaboration with your peers and your teams, leading to a co-create and co-deliver approach to delivering the best outcomes for our customers.

What you can bring to the team

  • Qualifications in Community/ Aged Care/ Disability with experience in a customer/client focused role.
  • Knowledge to trauma or complex behaviours is also seen as an advantage.
  • Ability to self-manage and thrive in an environment were managing logistics and responding to urgent and emergency situations are commonplace.
  • Experience coordinating rostering/ scheduling services in a large multi-faceted organisation will be highly regarded.
  • Proven experience in a customer service role, managing competing priorities and completing tasks within crucial timelines.
  • Demonstrated experience in behavioural management and ability to interpret individual support plans and put plans into practice.
  • Demonstrated high level verbal and written communication skills to develop and maintain strong customer relationships and deal with customer issues sensitively and assertively to establish good customer focused.
  • Proven ability to work in a team environment and build collaborative relationships with customers and colleagues to achieve optimal business outcomes.

How can you join Endeavour Foundation?

Please note, before commencing with Endeavour Foundation, you will be required to undertake a "Fit2Work" National Criminal History Check, hold or be willing to obtain a Working with Children Check (Blue Card) and NDIS Worker Screening Check/Yellow Card.

If this is the opportunity for you, click ‘Apply’ below. We look forward to hearing from you

Position Description

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